SUMMARY

• Over 19 years of technical maintenance experience in supporting high - end clients including Senior Level Executives such as CEOs, CFOs, Presidents, Surgeons, & Doctors. Therefore, me am extremely friendly and professional.
• Expertise in end user devices including Desktops, Laptops, Operating Systems, Handheld Devices (iPhones, iPads, Android Devices, & Desk Phones).
• Extensive technical maintenance experience and being a versatile, creative troubleshooter, perfect fit for teh role which requires such expertise.
• Wif 4 years me have excellent experience as a Programmer/ Developer wif great exposure to Crystal Reports, Crystal Enterprise, and Visual Basic 6.0.
• Furthermore, me am a great team player who TEMPhas remarkable customer service as well as communication skills.

TECHNICAL SKILLS

• Specialized in support of Windows 7 (32/64 bit)/ Vista /XP/NT/ 2000/ 98/ 95/ 3.11
• MS Office 2011/ 2010/ 2007/ 2003/ 2000/ 97
• Mac OS X (Mountain Lion\ Mavericks\ Yosemite)
• Active Directory (MMC)
• Microsoft System Center 2012 (Configuration Manager)
• SCCM 2007
• SCCM 2012 (PXE Boot Server)
• Parallels
• Microsoft SCCM (Service Manager Console)
• Windows 8
• Windows Server 2008 R2
• Exchange Management Console 2010
• Calwin
• Netscape
• Mozilla
• Internet Explorer
• Adobe Suite
• Adaptec CD Creator
• Nero Burner 10
• Gentran Director 16 and 32 bit systems
• Peregrine
• JD Edwards

PROFESSIONAL EXPERIENCE

Confidential Palo Alto, Ca

Tier 3 Field Services Windows\ Mac Specialist

Responsibilities:

• Desktop support, technical solutions provided via phone, remotely or through email for 8500+ users; Daily remote\ local support (RDP\ Dameware) for Stanford Medical Center medical staff including Upper Level Management.
• Provided end user support for devices during field visits or dispatches while representing SHC IT in a professional and businesslike manner. Cisco Duo VPN setup and configuration for medical staff and management.
• Performed onsite installation(s), configuration(s), repair(s), and maintenance of all Hospital Workstations, Laptops, WOWS, tablets, mobile devices, printers (local and networked) wif associated peripherals including related software: SCCM 2007\ SCCM 2012, Active Directory, Citrix 2012, Parallels
• Operating Systems: Windows 7 (64 Bit), Windows XP (Sp3), Windows 8, and Mac OS (Snow Leopard, Mountain Lion, Mavericks, Yosemite) supported; File Vault Encryption\ Decryption; Bitlocker Encryption\ Decryption; Microsoft Office 2010\ 2011
• Maintained contact wif Desktop Support (Tier 1) and Network Engineering (Tier 4) teams to diagnose, resolve any and recurring incidents as required including TSO, Patch Panels and Network Port Activation(s)
• Performed Upgrades, configuration changes, and installation(s) of hardware and software while diagnosing technical problems to determine proper solutions. Hardware and software updates for teh following hardware devices: HP, Tangent, Dell, Apple (ipad) (iPhone), Mac (Mac book Pro, Mac Air)
• Provided technical support assistance in setting up teh Emergency Tent Services, including Mobile Command during special events at SHC locations such as conferences, seminars and internships. Diagnosed problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.

Confidential, Ca

Testing Engineer

Responsibilities:

• Tested Routers, network switches, network adapters, and network range extenders. Firmware updates, hardware configurations, application testing, internet connectivity, 802.1 wireless and dual band configuration.
• Desktop support, technical solutions provided via phone, remotely or through email for 7200+ users; Daily remote\ local support for Space Systems Loral staff, including third party vendors; CiscoVPN setup and support; Training sessions for, VP’s, Directors, CEO, CIO, CFO and upper level management
• Consistent Research and field testing of customized software\ hardware for satellite(s) including programing, install(s), configuration; beta\ live test(s), data retrieval involving Logistics\ Tier 3 support
• Routing of tickets to appropriate resources, and departments including Tier 3, Systems, Logistics and networking; Consistently meet or exceed Key Performance Indicators
• Active Directory (MMC) monitoring, adding computer accounts to domains, pushes, creating user accounts, distribution list, computer accounts; Password and access management, connecting computers to teh domain and remote networks, as well as troubleshooting; password changes and resets
• Virus removal including, imaging, adding\ deleting systems (laptop\desktop) onto and from teh domain (SCCM); manual data backup(s)\ restoration, mapped drives, network printers, bookmarks, software inventory
• Remote support using VPN, RDP, FTP, SCCM or Webex to assist international\ local remote users
• Contact users for Windows 7 Deployment, followed up wif clients when necessary to resolve Post Op issues that occurred wif migration or Tier 1 level support
• Consistently followed instructions and company procedures including completion or ITAR Export Training (International Trade and Regulation)

Confidential

Vintrepreneur\ Global Consultant

Responsibilities:

• Global Service Desk IT phone\ inbox support for multiple clients, including Directors, VIP’s and upper management, setting up new user accounts, email account setup and configuration on Exchange and desktop level. (AD and Exchange Management Console 2010). Multiple software platforms supported including working wif some third party vendors requiring admin access as well as technical assistance. EDI interfaces and transition software, which includes some support for teh following applications and software JDE, JDEG, JDE Global, OBIG, VDW (Virtual Data Warehouse)
• Tickets and Service Requests were logged using Sales Force and Remedy Force ticketing system; PeopleSoft updates, passwords resets\ new account creation
• Active Directory (MMC) monitoring, adding computer accounts to domains, pushes, creating user accounts, distribution list, computer accounts; Password and access management, connecting computers to teh domain and remote networks, as well as troubleshooting; password changes and resets
• VPN setup and support; including creation of Citrix tokens, passwords, PINs and Windows Autantication; Training sessions for Directors, VIP, Remote Services, Sales and teh Field Staff; Exchange Management Console 2010, creation of new email accounts, distribution lists
• Network support, configuration and installation of network services via remote, or local including TCP/IP protocol; (802.1x) wireless configuration and support; Mobile support including Iphone, Ipad, Android OS, and Smart phones as well
• Remote desktop support using RDP, Dame Ware, FTP or SMS\ technical solutions provided via phone, remotely, through email, voice for 6500+ users; including troubleshooting hardware\ software issues, network images, stand alone images, building, deploying, including data migration and backups; profile migrations

Confidential,San Francisco, CA

Desktop Engineer\ Helpdesk

Responsibilities:

• Active Directory (MMC) monitoring, adding computer accounts to domains, pushes, creating user accounts, computer accounts; connecting pcs to teh domain as well as troubleshooting; password changes and resets
• Installation and configuration of software and ASIO Drivers associated wif medical equipment including scanners, handheld devices, and wireless mobile workstations that are customized for teh Surgical Unit and staff, Recovery Unit, ICU, Radiology, OBGYN, etc.
• Third party liaison for third party vendor(s) support (Epic,, Kronos, Microsoft, Dell). Includes licensing, updates to Firmware and databases, warranty replacement(s) and new equipment that TEMPhas been ordered by teh authorizing department.
• Creadant Encryption Support, data recovery, trouble shooting, decrypting, software installation, configuration and removal; Kronos third party support; client setup and assisted wif troubleshooting due to sensitivity of web application
• Desktop support, technical solutions provided via phone, remotely or through email; Daily remote\ local support for Confidential Health and staff, including third party vendors; CiscoVPN setup and support; Training sessions for, VP’s, Directors, nurses surgeons and upper level management\ medical staff
• Network support, configuration and installation of network services via remote, or local including TCP/IP protocol; (802.1x) wireless configuration and support
• Juniper VPN setup and support; Training sessions for, nurses, directors, doctors and medical staff ; Daily troubleshooting hardware\ software issues, pc imaging, building, deploying, including data migrations and routine backups
• Mobile device support including iphone, tablets, Android, Blackberry platforms; PDAs and mobile devices; Software installation, configuration, and setup of multiple OS Platforms for Confidential Health\ CMPC networks

Confidential Concord, CA

Global Helpdesk\ Technical Support

Responsibilities:

• Daily remote\ local support for Bank of America and Hewlett Packard clients\users, 10000+ users
• Helpdesk support, answering teh phones, email(s) and providing technical solutions via phone or remotely; Software installation, configuration, and setup of multiple OS Platforms for Bank of America’s and Hewlett Packard’s network.
• Active Directory (MMC) monitoring, adding computer accounts to domains, creating user accounts, pc accounts; connecting computers to teh domain as well as troubleshooting; password changes and resets
• Encryption Support, trouble shooting, decrypting, XML file recovery, software installation, configuration and removal
• Network support, configuration and installation of network services via remote, phone support or local including TCP/IP protocol; (802.1x) wireless configuration and support
• Cisco VPN setup and client installation wif remote support; Training sessions for clients as well as new employees; Shipping, receiving and maintained internal database records for inventory, shipped and received assets
• Daily troubleshooting hardware and software issues, pc imaging, building and deploying, including phone support as well as international\ global support

Confidential,Walnut Creek, CA

Technical Desktop Specialist

Responsibilities:

• Daily remote\ local support for hospital staff, 7000+ users, and ITS systems using Nortel phones, Smart Devices, PDA(s), and Magic Ticketing system.
• TCP/IP, Exchange, Office 2003/2007 support, Windows XP SP3, ghosting and imaging (Symantec Ghost 8.0 -11.0)
• Installation and configuration of software and ASIO Drivers associated wif medical equipment including scanners, handheld devices, and wireless mobile workstations that are customized for teh Surgical Unit, Recovery Unit, ICU, Radiology, OBGYN, etc.
• Odessey\ Juniper 14 security for (802.1x) wireless stinger cart(s) configuration and support
• Third party liaison for third party vendor(s) support (McKesson, Dell, Kronos, Microsoft). Includes licensing, updates to Firmware and databases, warranty replacement(s) and new equipment that TEMPhas been ordered by teh authorizing department.
• Network support including cable management w\ Cat 5, 6 and Fiber Optic(s) cables. Data migration and data back up; Profile migrations and database connections
• Laptop\ Desktop workstation support, configuration, troubleshooting, installation(s)
• Smart Device Support, android devices, Blackberry(s), iphones, PDA configuration, installation; wireless support
• Active Directory (MMC) monitoring, adding computer accounts to domains, creating user accounts, pc accounts; connecting computers to teh domain as well as troubleshooting; password changes and resets
• Troubleshooting of handheld, mobile cart devices for medicine, schedules, formula(s), blood labs. Support, Installation, configuration of stinger systems inside hospital. Printer troubleshooting, installation support, configuration; network printers