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It Administrator / Support Specialist Resume

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Newton, MA

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SUMMARY

  • 10+ years of experience wif administering, maintaining, troubleshooting and supporting of Information Technology environments
  • Comprehensive understanding of operating platforms, connectivity, security, and information storage, mobile device management (Android, iOS)
  • 2+ years web development experience wif Perl, JavaScript, HTML
  • Experienced wif supporting and diagnosing issues wif Microsoft Windows Desktop/Server, Active Directory, Group Policy management
  • Experienced wif Desktop and Server hardware and software installation, diagnostics, configuration, and repair
  • Installation experience wif wiring, patch panels, switches, and routers
  • Ability to prioritize, multi task, delegate and work independently
  • Highly professional and detail - oriented, wif analytical and problem solving skills

TECHNICAL SKILLS

Operating Systems: Windows XP/7/8/10, Windows Server 2003/2008/2012, Mac OS, familiarity wif Linux

Technologies: LAN/WAN, TCP/IP, DNS and DHCP protocols and services

Virtualization: MS Hyper-V, some experience wif VMware

Languages: Perl, JavaScript, HTML, Delphi, C, .bat scripting

Databases: MS SQL Server, MySQL, MS Access

Special Software: MS Office Suite, Visio, MS Project, Adobe Photoshop, CorelDraw, AutoCAD, Acronis, anti-virus software

PROFESSIONAL EXPERIENCE

Confidential, Newton, MA

IT Administrator / Support Specialist

Responsibilities:

  • Providing support of a Windows based IT environment - desktop/server systems, Active Directory, Group Policy management, server virtualization (HyperV)
  • Troubleshooting issues related to software, hardware, peripherals, network maintenance
  • Providing IT support for the school teachers and students; remote branches/users via email/phone/chat
  • Tracking/resolving calls from company ticketing system
  • Configuring/maintaining office equipment - VoIP phone system, security video surveillance systems, copy/print machines
  • Procuring all necessary hardware, software. Creating and maintaining inventory system

Confidential, Boston, MA

Independent Consultant

Responsibilities:

  • Provided IT support to a range of different clients wat included installation and troubleshooting Windows OS, peripherals, value consulting, LAN/WLAN network installation and maintenance

Confidential

Desktop Support Engineer

Responsibilities:

  • Provided support of a Windows based server/desktop IT environment
  • Maintained company web-site
  • Analyzed and resolved operating system and application issues
  • Provided IT support for the company employees
  • Procurement of necessary hardware, software, and licensing
  • Developed technical and supporting documentation such as Users guides, manuals

Confidential

Systems Administrator

Responsibilities:

  • Configured and supported local/wide area network in the university campus
  • Configured faculty and lab PCs, laptops, printers, scanners
  • Provided IT support for the university employees
  • Installed and administered operating systems such as Windows 2000/XP/Vista
  • Troubleshoot issues related to software, hardware, printing
  • Helped to install and support access/video surveillance system

Confidential

Network Installer

Responsibilities:

  • Configured, supported local area network, operating systems, software and hardware used by engineering department
  • Provided IT support for the department staff
  • Installed and configured routers and switches, wired cross-cabinets, patch panels

Confidential

Web Developer

Responsibilities:

  • Developed a company’s web-site dedicated to architecture and construction; Perl, HTML, JavaScript
  • Developed and filled a database of construction companies in Russia on the web-site; Perl, MySQL

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