Cisco Network Engineer Resume Austin, TX - Hire IT People

SUMMARY:

Knowledge in Windows OS, MS Office Suite (Word, Excel, and Power Point) and Internet search engines. Completed the Power Searching with Google course in July 2012
Understanding of all types of Windows OS, Windows Server, Linux, and MAC OS
Experience with VMware WorkStation, VMware ESXI, Microsoft Server 2012r2, Microsoft Exchange Server, Office., Microsoft Hyper - V Manager, Microsoft Active Directory
Extended skills and knowledge in computer hardware, repair, update, software/hardware installation, full pc assembly and programing
Ability to communicate, read, and write in English and Spanish
Customer service experience of more than six years, multi-tasking skills, and a fast learner with impulse to grow
Well organized, strong time management and project orientation with minimal direction or supervision needed
Network TCP/IP, SNMP, VPN, port forward, router, switch and firewall configuration, Cisco VOIP, CUCM configuration and support
Profound understanding of LAN and WAN management and maintenance protocols
Sophos Safeguard Encryption
Ticketing system experience Service Now, ISupport and Remedy ticketing system
Troubleshooting Dell desktop, laptop and server.
Troubleshooting Lenovo Laptop and Desktop

WORK EXPERIENCE:

Confidential, Austin, TX

Cisco Network Engineer

Responsibilities:

Configuration and troubleshooting for Cisco Unified Communications Manager Versions through 10.x; Express; Unity Express
Troubleshooting on Cisco Voice Gateways
Installing and configuring Microsoft Server 2008 and 2012r2
Installing and configuring VMware ESXI host and VSphere server
Troubleshooting, maintenance and patching VOIP environment.

Confidential - Austin, TX

Desktop Support

Responsibilities:

Confidential - Austin, TX

Remote Services Technician

Responsibilities:

Answer inbound calls and greet customers in a professional and ethical manner.
Determine the scope of the customer's issue effectively by investigating and developing solutions, always maintaining a high level of professionalism with a 100% customer satisfaction.
Network and Wireless, TCP/IP LAN/WAN, configuration for routers and all operating systems including Windows, iOS, and Android.
Always focused on first call resolution and in a timely manner.
Recommend additional products and/or services relevant to the assessment of the customer's individual needs.
Manage credit card processing when necessary.
Properly document all customer interactions and resolutions.

Confidential - Gainesville, FL

Desktop Support Technician

Responsibilities:

Assist remote locations with technical support of desktop computers, applications and related technology including specifications, installation and testing of computer systems and peripherals within established guidelines.
Servicing and testing network servers, and associated equipment.
Provide service and support that includes the installation and configuration of computers with the necessary software to ensure their ongoing usability.
Assure that desktop computers are interconnected seamlessly with diverse systems that include associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Order computer supplies.