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It Desktop Services/comsoc Information Resume

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New York, NY

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SUMMARY

  • IT Professional wif over 10 years of IT Experience in Desktop Engineering, Desktop Support, Information Security and Systems Administration.

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

IT Desktop Services/ComSoc Information

Responsibilities:

  • Windows and Mac Support for 65 - 85 users of teh Confidential Communications Society, Confidential Spectrum and Legal and Compliance department, remote support via Bomgar, LogMeIn, Teamviewer, and GoToMyPC for other offices
  • Managed Windows XP to 7 migration and Windows 7 to Windows 10 migration for over 1000 PCs in 4 offices, and providing support to other technicians in other offices
  • SCCM Administration, task sequence maintenance, Windows Powershell scripting, distribution point and management point maintenance, image creation and maintenance, expansion of SCCM environment, Application Catalog
  • Microsoft Deployment Toolkit, image creation and software packaging in line wif SCCM environment
  • Software package creation and updates for Windows
  • Casper/JAMF and DeployStudio for Mac imaging
  • Microsoft Office support, managing migrations between various versions of Office 2007, 2010, 2013, 2016, Adobe CS Suite, vjoon K4
  • Mobile Device support for Blackberry, Android and iOS, Cell phone account maintenance, Mobile Device Management, Airwatch and Google Device Policy
  • Windows Server 2003, 2008, 2012 and 2016 support, maintenance and installation
  • VMWare vSphere, Virtual Machine creation, template creation for server and desktop OS, VDI Desktops, Citrix XenDesktop, VirtualBox
  • Active Directory, Group Policy Objects, account lockouts, create new accounts, installing and decommissioning domain controllers, Centrify for Macs
  • Redhat IDM, Avatier Identity Management Suite
  • Google Apps, Lotus Notes, Gordano Messaging Suite e-mail support
  • Support, install and maintain IIS, FTP, DHCP, DNS, WINS, WSUS and file servers and print servers
  • Symantec Endpoint Protection and Nod32 Antivirus, Symantec Endpoint Encryption, Checkpoint Endpoint Encryption
  • Incident Response for viruses and phishing attempts
  • User Termination and Data Center Audit processes, Access Control
  • Tape backup of servers, Doubletake file replication, Symantec/Veritas Backup Exec, Windows Backup
  • IBM Xseries, Dell Poweredge servers, Dell, Lenovo, and Apple desktops and laptops

Confidential

IT Consulting

Responsibilities:

  • Home user support
  • Wireless Network Setups
  • Windows and PC troubleshooting
  • Handle troubleshooting involving hard drive and other computer peripherals (hard drives, motherboard, processor, memory) for Dell computers
  • Hands on experience wif installing Dell hardware and software involving Windows XP and NT clients
  • Perform manual ghosting of workstations using Symantec Ghost
  • Perform NT 4.0 to XP migration and restoration of over 250 users utilizing manual backups and automatic backups via Ghost
  • Use of CA Software Delivery to image computers and do software rollouts

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