PROFILE:

Diverse experience including network, security and large scale application/production support and release management experience.

TECHNICAL SKILLS:

Operating Systems: Unix/Linux (mainly RH), AIX, Solaris, Microsoft Windows Server 2003/2008, Vista, XP, 2000, DOS, NT 4.0, 9x

Hardware/Peripherals: Servers, Workstations, PDAs, Routers, Switches, Hubs, Modems, Printers, RAID, Tape Drives

Microsoft Administration: Active Directory, Exchange, Terminal Services, Remote Desktop, Remote Installation Services, Group Policy

Additional Skills: Shell Scripting, Kronos, Java application support, Checkpoint, Remedy Action Request System, CA, Zenoss, Veritas Backup, WhatsUpGold, RSA, LogLogic, EMC Networker, Apache, Tomcat, TOAD, Quest Notes Migrator, Gomez, Catchpoint, Teradata, Data Mining, Splunk, Autosys, SIEM, QRadar, Arcsys

EMPLOYMENT HISTORY:

Confidential, Wilmington, DE

Application Support

Responsibilities:

• Responsible for Kronos time system, a linux/java based time system including release management of firmware for 180+ clocks, administration of users, installation and configuration of new and replacement clocks.
• Also responsible for the support, configuration, upgrade, maintenance and implementation of multiple business and clinical applications within the Confidential including capacity management, bed management, time management and daily operations including night and day on call. Interfacing with other teams to build cross team functionality and improve processes and documentation.

Confidential, Wilmington, DE

Application Support

Responsibilities:

• Supporting Unix and Windows applications and Database systems for the Confidential network and collaborating with Director on initiatives to improve performance.
• Use Control - M and other job management tools to ensure transfers and inter-team functionality.

Confidential, Malvern, PA

Application Support

Responsibilities:

• Control-M 7 to 9 upgrade as well as Incident/Change Management, Control M Batch processing.
• Unix and Windows system support, Sitescope, Tivoli application and production support.

Confidential, Wilmington, DE

Application Support Engineer

Responsibilities:

• Performing root cause analysis and perform critical thinking around driving an issue to resolution in a multi culutral, multi platform environment.
• Collaborating with developers, architects, analysts, in conceptualizing new and future updates to the companies native applications.
• Identify continuous improvement opportunities and lead initiatives/projects across the Card, Merchant and Auto organization to promote quality and efficiency.
• Providing scheduled network health checks and reports using sql, excel, splunk, wiley autosys, tws, control-m, and a multitude of applications.

Confidential, Philadelphia, PA

Application/Production Support Engineer

Responsibilities:

• Responding to application issues in a Linux and VM environment and ensuring that normal service operations are restored as quickly as possible.
• Review and revise incident management processes, policies and escalation procedures on a regular basis to drive efficiencies and effectiveness in responding to issues.
• Troubleshooting L2 issues using Eclipse for java environment, Splunk and tailing of log files.
• Network setup for test environments.
• Ensure timely execution of scheduled and repeatable processes such as data backup, archiving and storage, output management, system monitoring and event log management, and file and print server management.

Confidential, King of Prussia, PA

Command Center Administrator

Responsibilities:

• Interface with functional teams through the organization, and work closely with Engineering, Operations, Release Management, and Production Support teams in a Linux and VM environment.
• Ensure proper Change Management processes and procedures are followed.
• Work with Application Developers to devise robust deployment, operations, monitoring, and reporting as well as automating redundant tasks with shell scripts.
• Tune application configurations to support optimize performance per developer and engineering recommendations.
• Proactively finds potential site issues and take initiative to address them in a timely fashion in a 24x7 Command Center environment
• Identify and leverage standards to design a solution.
• Partner on automation opportunities for repeatable tasks and recommend/implement solutions in collaboration with the appropriate teams.
• Design, code, debug, document, and maintain scripts in bash, perl, python, php, etc.
• Perform troubleshooting of applications to diagnose problems.
• Responsible for deployment of the new Microsoft Exchange 2013 environment and migration from existing Domino server via Quest tools and mailbox management with Powershell scripting and troubleshooting abnormal/cancelled/failed migrations.

Confidential, Wilmington, DE

Change and release management

Responsibilities:

• Daily changes involving tasks within Unix/Linux/AIX and Mainframe.
• Changes involved stopping and starting Apache, services in IIS, and applying updates.
• Performing sql changes provided by Developers, and a myriad of system/middleware changes as needed.

Confidential, Wilmington, DE

Sr. NOC Analyst/Change Management

Responsibilities:

• Creating user UNIX (Red Hat Linux/AIX) and ORACLE accounts and Implementing of scheduled changes and responding to alerts from tools such as Nagios (Unix monitoring), SCOM (Windows monitoring), and Sitescope (monitors all sorts of things).
• Firewall pushes with Checkpoint R7.
• Monitoring access to and from the data center.
• Administer scheduled and user requested NetBackup jobs.
• Administer Active Directory account creations and terminations and Exchange mailbox increases.
• Stopping and starting Apache HTTPD as well as IIS services and middleware/java and applying updates.
• Monitoring of MQ/Messaging services.
• Load Balancer administration.
• Apply account updates using TOAD.

Confidential, Wilmington, DE

Production and Application Support

Responsibilities:

• Monitoring of backend banking java/middleware applications, infrastructure, operations and mobile. Batch / Job completion monitoring.
• Open and update incident tickets, and engage required support personnel.
• Initiate and facilitate communications on bridge calls and other collaboration tools.
• Identify and correct, or advise on operational issues for supported environments.
• Inform Operations Management, Problem Management and Incident Management of issues/concerns, escalating promptly when necessary.

Confidential, Baltimore, MD

NOC/SOC Analyst

Responsibilities:

• Support and assist primary and secondary level troubleshooting of all circuits and connected network equipment.
• Work and liaise with other facets of IT including Engineering, Development, Networking and Security.
• Engaged in active network, server, and application monitoring in a Linux and Windows environment ensuring high availability at all times.
• Monitoring software was Zenoss (Linux) and Solarwinds.
• Acknowledge alerts and investigate outages and security incidents.
• Open and work Remedy service tickets on LAN / WAN outages and document all activities required to resolve the outage.