CAREER SUMMARY

• Information Technology professional offering accuracy with data entry in various applications multi-tasking of responsibilities customer service experience and problem-solving skills. Competencies include
• Utilizing interactive LabSim software for Microsoft Active Directory 2008 training exercises
• Assembled computer components into functioning pc and installed Windows 7 Operating System
• Troubleshoot PC and printer hardware installed memory video cards and upgraded Operating Systems
• Proficient Office Professional 2010 Outlook Word Excel Access and Microsoft Visio

PROFESSIONAL ACCOMPLISHMENTS

Confidential

Technical Analyst

• Setup new HP 800 Touchscreen pc s by removing bloatware install AVG 2014 anti-virus install Lifesize
• ClearSea videoconferencing software test LAN and wireless connection and peripheral inputs
• Assisted pc User s at various Medical Clinics and Hospitals over the phone with troubleshooting touchscreen with ClearSea Installed such as login information verify internet connection ClearSea settings test calls
• Provided firewall port info to local IT department to help resolve video connection issues.
• Entered calls and emails received from Users into Incident Manager detailing problem and solution.
• Reimaged and performed factory restore of Windows 7 on malfunctioning HP 800 pc s when applicable
• During new office move obtained Netgear router and switchbox and connected to TDS ip-managed phone
• switchbox to successfully obtain internet access for office employees connected network cords from T1 ports to on switchbox and connected employees phones and computers to data ports in cubicles.
• Assisted office employees with setup of dual monitors keyboard/mouse on pc s also in printer selection and Microsoft Outlook questions retrieved billing invoices as needed.
• Successfully programmed and tested phones Med-Pat buttons to dial specific number for Medical Facilities.
• Extracted video usage data from Access and exported to Excel to create reports and submit to facilities
• Ordered and submitted requests for HP computers and Med-Pat phones
• Created and maintained weekly inventory spreadsheet detailing equipment on hand and what shipped out.
• Utilized UPS create shipments and print labels for pickup and delivery of merchandise.

Confidential

Help Desk Technician

• Answer phone calls from Clients asking for MSB Cost Evaluation software assistance such as login info
• assist with editing web application issues and cost valuation s option search selections.
• Experienced how housing reconstruction cost estimations are created edited and submitted
• Troubleshoot IE9 - IE11 issues by remote into Client s pc to delete internet cache setting compatibility view
• adding websites to trusted sites and other internet settings as needed for website functionality

Confidential

L1 INSITE ANALYST / MEDICAL DEVICE HELP DESK

• Utilize Cisco Web chat to communicate instant messages to co-workers on the VPN Broadband team.
• Utilize Putty telnet emulator software to login to network-enabled GE Medical Devices MR CT XRAY
• NM and AW Servers to utilize Unix/Linux commands to check system software version verify update
• device network configuration settings and troubleshoot device local connectivity escalate to VPN Engineers
• Remotely assist GE Field Engineers in connecting GE Medical devices to the VPN tunnel by entering device
• Info into Internet-based Integrated Service Desktop tool and initiate commands that downloads and installs
• configuration files network settings and licenses that enable s ILINQ application on GE Medical device.
• Utilize Internet connection evaluation tool and Unix commands to test GE Medical devices port connectivity
• Enter and update GE Medical Device configuration settings and information in internet-based database.

Confidential

LIST SERVICE PROCESSOR

• Formatted Customer data in pre-defined templates and created new templates with internet based tools.
• Coded additional information in Customer data files according to Customer Service Rep specifications.
• Ran data files through VMS-based basic language programs in VMS to produce inkjet or laser output
• Determined calculated and submitted billed services for output that was completed to the billing dept.
• Performed internet-based file restores into specified directories as needed.

Confidential

IDX SUPPORT ANALYST / HELP DESK

• Performed desktop pc moves throughout building and reconnected mouse keyboard and network access
• Setup and tested audiovisual equipment projectors laptops screens and phones for departmental meetings
• Added employees to email distribution lists scheduled meetings and sent emails in Lotus notes
• Utilize Novell Zen remote application to remotely connect to Users workstations for assistance
• to resolve login file access issues pc troubleshooting and Microsoft Office application questions.
• Troubleshoot HP printers workstations and network connectivity issues in person when applicable.
• Resolve IDX Medical software application issues and questions for Users at Lakeshore Medical facilities
• Utilized BMC helpdesk software to create tickets for high volume calls and escalating heat tickets to
• Aurora Call Center for requests such as reset passwords software and files access printer pc service.
• Offer instructional guidance on several GE IDX Medical software classes for employees

Confidential

User Support Analyst

• Assisted employees with requests through phone and Microsoft Outlook email
• Served as first source of contact for resolving PC printer software problems to approximately 400 users.
• Utilized Dibol-based apps commands in VMS environment and corrected Vax system error messages
• Used GE EDI application to create submit purchase orders acknowledgements and invoices
• Updated Customer Orders item selection address cc info quantity and shipping method
• Utilized Bartender label program to create new and update existing labels and distribute to warehouse
• Entered and updated Customer and inventory information daily in Microsoft Excel and Access applications.
• Created new procedural and updated existing documentation