IT Service Desk Resume

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

IT Service Desk

Responsibilities:

Confidential

Help Desk Technician

Responsibilities:

Confidential

Network Operations Center

Responsibilities:

Provide 100% telephone support to users
Monitor teh network and assist network engineers wif resolving and closing trouble tickets
Responsible for trouble ticket tracking, using Remedy AR
Escalate network trouble tickets to teh proper engineering level
Work in teh Network Operations Center

Confidential

Technical Support Technician

Responsibilities:

Worked on teh Help desk call center, supporting Internet connectivity issues as well as some hardware and software troubleshooting
Utilized Outlook express, Windows 9x - Windows XP, Macintosh, Internet Explorer, Dial - up and broad band connections, cable modems, DSL, LAN technology, Netscape etc..
Utilized Remedy AR for trouble ticket tracking
Customer service working wif teh general public.

Confidential

Student Assistant

Responsibilities:

Assisted teh University Housing Department maintain local area networks for each dormitory
Maintained computers in network and trouble shoot problems
Worked wif grad students and under grad students wif teh Solaris servers and Unix.
Worked wif teh Distributed Systems Group of Westinghouse Savannah River.
Developed using SQL in a VMS environment wif text editors.