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Customer Service/ Travel Agent Resume

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SUMMARY:

Seeking employment at a company where I can utilize my superb customer service, organizational, and critical thinking skills. A company where there is room for advancement, and gives me an opportunity to set roots and flourish in the career aspect of my life.

SKILLS:

  • Highly organized, detail - oriented Administrative Assistant with over five years experience providing thorough and skillful administrative support.
  • Dedicated and focused; able to prioritize and complete multiple tasks and follow through to complete project goals on time.
  • Independent self-motivated professional with excellent research and writing skills; able to grow positive relationships with clients and colleagues at all organizational levels.

COMPUTER SKILLS INCLUDE:

Ms word, Excel, PowerPoint, Outlook Express and Internet.

EXPERIENCE:

Confidential

Customer Service/ Travel Agent

Responsibilities:

  • I took inbound calls assisting customers with service on their pre - existing cruise bookings.
  • I also helped with making changes, taking payment, and answering questions they may have had about a particular ship.
  • I took incoming sales calls as well where I helped customers from start to finish with planning their cruise vacation.

Confidential, Fremont, MI

Life Insurance Sales & Service

Responsibilities:

  • I serviced active Life Insurance policies by assisting customer with payments, insurance questions, policy changes, and notice of death calls.
  • I am also licensed in 51 states to sell life and health insurance.
  • Part of my job duties included making sure customers, and their families are adequately covered by suggesting additional coverages and writing additional policies.

Confidential, Garfield Heights, OH

Direct Sales

Responsibilities:

  • Door-to-door sales educating customers about cable television, internet, home phone and home security.
  • I performed tap audits on single and multi-dwelling units to insure customers were paying for services provided,
  • I also did some debt and equipment recovery to resell previous customers.

Confidential, Mayfield Village, OH

Customer Service

Responsibilities:

  • I took inbound billing and policy maintenance calls
  • I assisted customers with making payments, setting up payment arrangements, processing policy changes such as adding and removing vehicles, changing and updating coverages, and processing address changes if needed.

Confidential, Denver, CO

Customer Service

Responsibilities:

  • I took inbound billing, and technical support calls for Confidential gaming system.
  • I assisted customer's with billing discrepancies, made account changes and I also helped with troubleshooting customers with connectivity issues.
  • When not taking calls I coached other reps with problems on their calls and took escalated calls when needed.

Confidential, Denver, CO

Customer Service

Responsibilities:

  • I took inbound calls for Confidential I answered customer questions about the rewards program
  • I also adjusted customer points and purchases, and helped solve account errors.
  • I assisted in building strong long lasting relationships between the consumer and the company.

Confidential, Kalamazoo, MI

Customer Service

Responsibilities:

  • Inbound call center position where I took calls from current and future customers.
  • Assisted current customers with billing questions, resolving any customer concerns, and made sure they had an entertainment package that was tailored to suit all of their needs.
  • With new customers my job was to insure we could provide them service and find the best package to suit their needs.

Confidential, Grand Rapids, MI

Retention Specialist

Responsibilities:

  • Inbound call center position where I took calls from current customers that needed help with billing, changing their promotions
  • I also set customers up with seasonal downgrades.
  • My main duty was retaining customers that were calling to cancel by building the value of Charter's products and services and building a strong Good Neighbor rapport with each customer I spoke with.

Confidential, Grand Rapids, MI

Billing/Repair Rep

Responsibilities:

  • Inbound call center my job was to assist customers with troubleshooting their cable services and to answer any billing questions they may have had.
  • I helped customer program remotes, reset cable boxes, set up new televisions.

Confidential, Grand Rapids, MI

Customer Service Rep

Responsibilities:

  • Call center position my responsibilities were taking inbound calls answering questions about the current credit offers available, I also took credit card applications and entered them into the computer.
  • Outbound sales calls were also part of my duties
  • Taking inbound calls from customers who sustained damages from hurricanes
  • Entering customers claims into the computer so they could be assigned an adjuster.
  • Also helping customers who had already filed claims with any questions they may have had about their current claims.

Confidential, Atlanta, GA

Program Director

Responsibilities:

  • Organizing Facility Programs such as Banquets, Weddings, Conferences Plays, and Church Programs.
  • Also creating new programs for the facility that brought money in to help fund the parent company Lighthouse

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