Refresh Lead Technician Resume

SUMMARY

Proficient in LAN, WAN, and network installation, monitor, and programming
Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners
Extensive noledge of technology terms and developments
Exceptional customer service skills, account management, follow up, and sales.
Excellent written and verbal communication skills
Ability to instruct users wif computer and presentation skills
Ability to write engaging technical documents to assist users in software usage

PROFESSIONAL EXPERIENCE:

Confidential

Refresh Lead Technician

Responsibilities:

Coordinating Desktop, Laptop and Mac - book deployments
Imaging Mac-books (MacOS high Sierra) and Windows OS wif PXE and Jamf
Reporting on deployment progress to Management
Defining, configuring, and operating a support halp desk to support users during deployment
Managing team of IT Deployment technicians who will perform all aspects of the customer deployment process including but not limited to imaging, desktop migration, and legacy desktop removal
Ensure processes and procedures are followed by those involved in deployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns.
Working closely wif platform and security teams to ensure dat images are accurate and complete, including all software/configured properly
Ensuring deployment inventory is properly tracked and documented in ServiceNow (the company's IT Asset and Ticketing Management System)
Manage deployment issues to reduce impact to customers and improve successful delivery of new computer
Ensuring customer satisfaction wif deployments through follow-up and corrective actions
Ensuring required software is pushed out to employees using Big-fix and Lanrev

Confidential

I T Help Desk Support

Responsibilities:

Worked wif Enterprise PC operating systems, Deployments/ Migrations and Hardware refreshes, computer imaging using SCCM
Trouble shooting windows 7, 8 and 10 and dependent applications
Migrated End users to Win OS 7, Outlook Files, Documents
Extensive noledge on using Cherwell Service management and Service Now (Ticket System)
Managed and maintained application on Citrix
Tracked all Software and hardware Inventory on SCCM
Imaged and reimaged laptops using Ghost and Smart Deploy Enterprise

Confidential

I T Technician

Responsibilities:

Served as the first point of contact for stores employees seeking technical assistance over the phone or email
Performed remote troubleshooting through diagnostic techniques and pertinent questions
Directed unresolved issues to the next level of support personnel
Manually serviced POS’s and Sigcaps
Maintained and serviced the Cyberex System
Creating accounts and configure hardware as part of on-boarding new employees
Maintained functionality of the PBAX system in the stores
Performed Desktop Support for end users

Confidential

Lead I T Specialist Desktop

Responsibilities:

Team Lead on Deployment of laptops and Software in all SSA sites Nation wide
Imaging User laptops for defined users and Encrypting wif MacAfee encryption
Creating EPO User accounts for Employees wifout PIV Cards
Configuring PCOM Software for SSA employees
Setting up of Network Printers on different SSA sites
Implemented the integration from desktop to customized agency specific laptop on remote agency specific locations
Implemented the hardware configuration per the agency user’s specifications to optimize workplace productivity on remote agency specific locations
Performed as Team Lead over 2+ traveling technical support representatives per site specifications during various agency specific remote locations
Performed Asset Management Analyst role on agency specific remote locations

Confidential

I T Technician/Windows 7 Refresh

Responsibilities:

Providing technical assistance in migration of client computer systems from Windows XP to Windows 7 platforms
Installing required applications, using SCCM windows tool
Documenting and certifying completion of migrations to the Team Lead
Backing up all clients Data
Building Laptops, and Desk Top computers for windows 7 Clients
Assuring all client machines are fully encrypted wif BIT LOCKER or ABSOLUTE before sending them to clients
Handling Tickets for New Hire Clients and Cross Shipments to Clients
Imaging Clients machines simultaneously wif PXE BOOT on the network
Replacing and Installing LCD’s, Keyboards, Motherboards, Key Board Bezels and LCD covers on all Lenovo Brands