Refresh Lead Technician Resume
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SUMMARY
- Proficient in LAN, WAN, and network installation, monitor, and programming
- Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers and scanners
- Extensive noledge of technology terms and developments
- Exceptional customer service skills, account management, follow up, and sales.
- Excellent written and verbal communication skills
- Ability to instruct users wif computer and presentation skills
- Ability to write engaging technical documents to assist users in software usage
PROFESSIONAL EXPERIENCE:
Confidential
Refresh Lead Technician
Responsibilities:
- Coordinating Desktop, Laptop and Mac - book deployments
- Imaging Mac-books (MacOS high Sierra) and Windows OS wif PXE and Jamf
- Reporting on deployment progress to Management
- Defining, configuring, and operating a support halp desk to support users during deployment
- Managing team of IT Deployment technicians who will perform all aspects of the customer deployment process including but not limited to imaging, desktop migration, and legacy desktop removal
- Ensure processes and procedures are followed by those involved in deployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns.
- Working closely wif platform and security teams to ensure dat images are accurate and complete, including all software/configured properly
- Ensuring deployment inventory is properly tracked and documented in ServiceNow (the company's IT Asset and Ticketing Management System)
- Manage deployment issues to reduce impact to customers and improve successful delivery of new computer
- Ensuring customer satisfaction wif deployments through follow-up and corrective actions
- Ensuring required software is pushed out to employees using Big-fix and Lanrev
Confidential
I T Help Desk Support
Responsibilities:
- Worked wif Enterprise PC operating systems, Deployments/ Migrations and Hardware refreshes, computer imaging using SCCM
- Trouble shooting windows 7, 8 and 10 and dependent applications
- Migrated End users to Win OS 7, Outlook Files, Documents
- Extensive noledge on using Cherwell Service management and Service Now (Ticket System)
- Managed and maintained application on Citrix
- Tracked all Software and hardware Inventory on SCCM
- Imaged and reimaged laptops using Ghost and Smart Deploy Enterprise
Confidential
I T Technician
Responsibilities:
- Served as the first point of contact for stores employees seeking technical assistance over the phone or email
- Performed remote troubleshooting through diagnostic techniques and pertinent questions
- Directed unresolved issues to the next level of support personnel
- Manually serviced POS’s and Sigcaps
- Maintained and serviced the Cyberex System
- Creating accounts and configure hardware as part of on-boarding new employees
- Maintained functionality of the PBAX system in the stores
- Performed Desktop Support for end users
Confidential
Lead I T Specialist Desktop
Responsibilities:
- Team Lead on Deployment of laptops and Software in all SSA sites Nation wide
- Imaging User laptops for defined users and Encrypting wif MacAfee encryption
- Creating EPO User accounts for Employees wifout PIV Cards
- Configuring PCOM Software for SSA employees
- Setting up of Network Printers on different SSA sites
- Implemented the integration from desktop to customized agency specific laptop on remote agency specific locations
- Implemented the hardware configuration per the agency user’s specifications to optimize workplace productivity on remote agency specific locations
- Performed as Team Lead over 2+ traveling technical support representatives per site specifications during various agency specific remote locations
- Performed Asset Management Analyst role on agency specific remote locations
Confidential
I T Technician/Windows 7 Refresh
Responsibilities:
Responsibilities:
- Providing technical assistance in migration of client computer systems from Windows XP to Windows 7 platforms
- Installing required applications, using SCCM windows tool
- Documenting and certifying completion of migrations to the Team Lead
- Backing up all clients Data
- Building Laptops, and Desk Top computers for windows 7 Clients
- Assuring all client machines are fully encrypted wif BIT LOCKER or ABSOLUTE before sending them to clients
- Handling Tickets for New Hire Clients and Cross Shipments to Clients
- Imaging Clients machines simultaneously wif PXE BOOT on the network
- Replacing and Installing LCD’s, Keyboards, Motherboards, Key Board Bezels and LCD covers on all Lenovo Brands