Service Coordinator Resume
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West Jordan, UtaH
SUMMARY
- A dedicated, diligent and driven professional wif over 14 years of experience in Purchasing and Supply Management, 10 years of experience in Inventory and Logistics Management and 9 years of experience in Information Technology administration.
- Customer focused, highly successful in managing sourcing and project teams of professionals from private, public and educational sectors towards strategic goals. Proven organizational, interpersonal and prioritization skills to accomplish a variety of tasks wif the critical ability to work under pressure & deliver results on schedule.
- Seeking an opportunity that utilizes my experience in Procurement, Inventory Control, Data Management, Web Design, Desktop or Network support in order to contribute to the organization’s goals & objectives while attaining personal & professional growth.
TECHNICAL SKILLS
- Procurement Methodology
- Contract Management & Creation
- Data Management
- Strategic Planning
- Inventory Management & Control
- Vendor Relationships
- IT Hardware & Software
- Logistics Management & Planning
- Communication Skills
PROFESSIONAL EXPERIENCE
Confidential, West Jordan, Utah
Service Coordinator
Responsibilities:
- Coordinate calls from cover customers for service, new products and evaluations and assign correctly.
- Create advance function spreadsheet tracking, subtotaling and summarizing servicejobs by day of week, date, technician and category/type.
- Create spreadsheet report tracking service calls by date, customer, technician, outcome and details. Provided custom reports for management.
Confidential. Salt Lake City, Utah
Purchasing Agent II
Responsibilities:
- Met wif different sections and user teams to coordinate efforts of all purchases and contracts for Public Education and Department of Rehab for Utah.
- Wrote or reviewed all RFP’s, IFB’s or quotes for Education acquisitions and program needs.
- Selected and led procurement evaluation teams. Coordinated and facilitated team meetings and produced written team results. This required managing many professionals possessing a variety of disciplines to achieve consensus toward common goals.
- Managed all acquisitions for assigned divisions wif special attention to cost, quality of product and timeliness of delivery to provide the best value to customers and the State Taxpayers.
- Managed Revenue Accounting’s desktop PC’s, software and hardware installation and set up user's rights to the network and the financial, purchasing and document retrieval systems.
- Created Agency contract database by commodity/service type, department and coordinator to track expiration dates and plan future procurement activities. Ran reports and set - up e-mail reminder program to avoid lapses in services and price agreements for mission critical equipment and materials.
Confidential, Salt Lake City, Utah
Purchasing Agent II
Responsibilities:
- Managed over 75 State-wide contracts & prepared and issued RFQ’s, ITB’s, RFP’s for an extremely wide variety of commodity areas.
- Acted as the Division of Purchasing’s Webmaster, created new content and uploaded new pages, form revisions and new information as necessary.
- Performed the duties as the Usage Report Coordinator managing all quarterly usage reports for Confidential cooperative contracts. Provided data reports to all levels of management including the Governor’s office for Scorecard initiative and transparency in government statute requirements.
- Handled all software sole source procurement postings and coordinated those purchases.
- Managed the Usage report Access database by updating the information from multiple sources and various queries.
- Managed Purchasing’s PC’s, Laptops, projectors and the distribution and assignment of equipment.
- Performed basic desktop computer trouble shooting and maintenance. Acted as office technology coordinator between staff and IT department.
- Performed the duties as the Usage Report Coordinator managing all quarterly usage reports for Confidential cooperative contracts.
- Managed the Usage report Access database by updating the information from multiple sources and various queries.
- Benchmarked Statewide Contracts for the purchasing agents as time permits and instructed the senior agents the best way to benchmark their contracts. Specialized in technology and telecommunication contracts for goods and services.
Confidential, Salt Lake City, Utah
Purchasing Agent me
Responsibilities:
- Managed all acquisitions for assigned divisions wif special attention to cost, quality of product and timeliness of delivery to provide the best value to customers and the State. Acted as main buyer for IT equipment and software wif Technology Management Dept.
- Performed complex commodity research, including ensuring agency contract prices were competitive wif similar current market prices, me.e. benchmarking against retail.
- Selected and lead procurement evaluation teams. Coordinated and facilitated team meetings and produced written team results.
- Negotiated difficult technology contracts and other difficult terms and conditions-related issues. This responsibility required maintaining a current working knowledge of the Utah Procurement Code, State purchasing rules, regulations, and policies as well as agency practices.
- Performed basic desktop computer trouble shooting and maintenance. Acted as office technology coordinator between staff and IT department.
Confidential,Salt Lake City, Utah
Warehouse Supervisor
Responsibilities:
- Managed and maintained warehouse inventory software system (Spectrum) and responsible for all day to day operations.
- Recruited, interviewed and hired for open positions wifin the warehouse and trained and
- supervised the warehouse employees. Instructed and trained all employees and users on the inventory software.
- Prioritized daily warehouse functions and oversaw and assigned warehouse schedules and tasks including deliveries, pick-ups, restocking of bin locations, physical inventory annual and weekly cycle counts and special assignments and monitor these to ensure employees timely and accurate completion of all work.
- Handled all employee issues using experience, agency guidelines and problem solving skills.
Confidential, Salt Lake City, Utah
Warehouse Lead Worker
Responsibilities:
- Managed and maintained warehouse inventory software system (Spectrum) and responsible for all day to day operations.
- Beta tested newer version of Inventory Control System over a period of two years wif developer and was awarded Customer Beta Tester of the Year award.
- Entered information for warehouse requisitions, receipts, purchase orders, license plate and decal series tracking numbers and other warehouse functions into the inventory system.
- Helped train and supervise other warehouse personnel.
- Responsible for cycle counting, reconciliation and inventory adjustments.
Confidential, Salt Lake City, Utah
Warehouse Worker III
Responsibilities:
- Pulled item pick tickets and receive items into the warehouse making sure to verify all pertinent information including catalog/part number, item description, valid unit code, revision dates, stocking location, quantity, quality and control and serial number accuracy if applicable.
- Used forklift, hand trucks and other material handling equipment frequently.
- Properly packaged and delivered or shipped items using Tax Commission delivery trucks, shipping service, USPS, or a computerized UPS manifest system.
