Installation Technician / Customer Service Resume South East, MN, Rochester, MN - Hire IT People

SUMMARY:

To obtain the advertised position.
Object Oriented Programming
TestOut PC Pro Certification
Light Networking such as, Routers, Switches, Cable management, Command prompt commands, along with security protocol, opened ports/closed ports
Use Admin rights to install software and drivers
Explained how to use software to new users
Windows 10 imaging /setup /application setup
Elbow support for Windows 10
Worked with Windows, Mac and Linux/Ubuntu
Database work and validation through multiple websites and applications
Printer setup and IP assigning
Workstation setup
Worked in an On - Call environment

TECHNICAL SKILLS

JavaScript

CSS

HTML

HTML5

XML

JQuery

ASP.net

WordPress

VB.net

Java

Android

JavaFX

Excel - Advanced

Access - Advanced

Visual Basic

SQL

MySQL

Excel - Advanced

Access - Advanced

PHP

UML Diagrams

Flow Charts

MVC

WORK EXPERIENCE:

Confidential, South East, MN, Rochester, MN

Installation Technician / Customer Service

Responsibilities:

Travelled from site to site collecting data from the workstations & printers for workflows to be developed in the Epic EMR program.
As well as entered and validated information into two different database systems.
Assisted in the TDR effort by claiming tickets in our Service Now helpdesk.
Physically setup the appropriate peripheral equipment, installed the correct drivers using administrative rights and setup workstations according to their tickets.
Inventoried and installed specimen label printers, and installed special software for them to use.
Used security clearance to gain access to different parts of the hospitals as well as worked with nursing staff to get into the appropriate rooms as needed.
Currently working as part of the Windows 10 imaging and break/fix team.

Confidential, Northfield, MN

Installation Technician / Customer Service

Responsibilities:

Worked with customers over the phone and email by troubleshooting connection and speed issues, setting up service calls and taking payments.
Also reached out to customers that may have questions regarding our services.
I also resolved tickets in our Helpdesk and maintained and kept track of our inventory.

Confidential, North Mankato, MN

Lab Assistant / IT

Responsibilities:

As a lab - assistant I updated the software and computer systems in our lab.
I also spent time adding and removing hardware, along with sending out images to the entire lab.
Spent time troubleshooting issues on computers and servers.
Worked on cable management as well to keep everything looking neat.

Confidential, Southern Minnesota

Customer service

Responsibilities:

I spent time all over the store working in various departments getting to know how to work with customers.
From working here I took my first real step into customer service and I learned a lot of valuable things from my first job.
On top of all these programming languages I also treat my employers with respect;
I come to work with professionalism, and aim to forward my company with hard work and dedication.

We provide IT Staff Augmentation Services!

Installation Technician / Customer Service Resume

South East Mn Rochester, MN

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