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Z/os And Isv Software Support Resume

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Orlando, FL

SUMMARY

  • z/OS System Support position. My experience wif the installation and support of operating system software, ISV/OEM software utilizing SMP/E and interfacing wif support teams managing the day to day maintenance of large environments, will make me a valued addition to any System Support/ Programmer team.
  • TEMPThank you for you're time and consideration. I look forward to speaking wif you about employment opportunities.

PROFESSIONAL EXPERIENCE

z/OS and ISV Software Support

Confidential, Orlando, FL

Responsibilities:

  • Artech Contractor - IBM Account, Solutions, Delivery and Transformation. Provide day-to-day z/OS Operating system and ISV support and installation on customer accounts.

z/OS and ISV Software Support

Confidential, Orlando, FL

Responsibilities:

  • Collabera Contractor- IBM Account, Solutions, Delivery and Transformation. Transitioned Customer supported systems to IBM support. Day-to-day z/OS Operating system and ISV support and installation.

z/OS System Programmer

Confidential, Orlando, FL

Responsibilities:

  • Global Services Delivery team: built, packaged, shipped, received and installed z/OS Operating system software and ISV products on IBM internal and commercial accounts, using SMP/E and other IBM utilities and tools.

z/OS Technical Team Leader

Confidential, Orlando, FL

Responsibilities:

  • Technical Team Leader, managed work activities of up to 10 z/OS System Programmers providing day to day z/OS System Support to mixed-Sector, contracted, Commercial Accounts. Interface w/Service Delivery Managers or Delivery Project Executives to coordinate project activity completion. Provided responses and remedies to audits (Internal IBM, SOX, SSAE16 and Customer originated).

System Programmer & Software Installation Team Leader

Confidential, Orlando, FL

Responsibilities:

  • Team Lead for 5 z/OS System Programmers, providing z/OS System and OEM Software installations/upgrades on AT&T Account. Customization, installation and upgrades on up to 5 Sysplexes running multiple release levels and ISV products on >40 LPARs. Monthly updates as required using in-house tools which incorporated IBM SMP/E and other vendor utilities to streamline the processes required.Team Lead for 12 z/OS and MVS System Programmers provided Operating System, ISV Software installations and upgrades on >50 LPARs on a monthly basis. Provided 24x7 support to Operations and Application support teams. UsingSMP/E and IBM utilities, vendor utilities and in-house tools. Also used Microsoft Windows, Word, Excel and Power Point.

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