Professional Experience

Confidential

• Responsible for providing Desktop Support to all Teachers Administrators and Students
• Take ownership of Helpdesk Tickets assigned to me by notating all diagnosis problem resolution and action taken to resolve issues from start to finish.
• Support of Windows XP Windows 7 Active Directory Outlook MS Office Google Chrome Google Docs and Spreadsheets Google Drive Sophos anti-virus
• Support for all HP Desktops Laptops IBM Lenovo laptops IPads Acer and Samsung Chrome Books for software and hardware related issues
• Printer support for HP and Samsung printers Xerox Kyocera multi-function devices
• Assist Users in transition from Windows XP to Windows 7 and MS Office to Google Chrome
• Successful implementation of upgraded WiFi access points

Confidential

Temporary System Administrator

• Responsible for account creation on Exchange 2010 server
• Adding new users groups and permissions in Active Directory modify existing user rights and permissions removing users as requested through SharePoint database requests. Single point of contact for all user adds/modify/remove requests for Exchange 2010 server and Active Directory.
• Create modify or remove users in web based medical applications.
• Notify requestors of system changes when completed with account credentials.
• Note SharePoint database requests of all completed changes

Confidential

• Responsible for upgrading all HP laptops and Desktops from Windows XP with Office7 to Windows 7 with Office 2010 SAS support. Antivirus Malware TCP/IP Webex Sharepoint Firewall and Polycom VOIP Polycom Video conferencing Wi-Fi technologies Bomgar remote support Office 2010 and Outlook 2010 support AutoCad SolidWorks Microsoft Lync.
• Coordinate and schedule migrations work with end users to complete pre-migration steps upgrade systems and transfer user data and applications printers configure applications adding memory BIOS updates Outlook 3G VPN McCaffee encryption software.
• SharePoint use for migration tracking and recording purposes. Active Directory Administration.
• Service Desk monitoring of Helpdesk Tickets resolving day to day ad hoc issues
• Project Documentation phone support Desk side support
• HP Xerox Ricoh printer support

Confidential

• Desktop level 2 support for GE site supporting 1 000 users Executive Level support after hours support
• Imaging upgrading operating systems equipment deployment Inventory data migration on Dell Desktops Dell and Lenovo laptops.
• Outlook Office 2010t Lotus Notes SameTime Communicator WebEx.
• Service Now ticketing system software licensing.
• HP printer support Diagnostics Break/fix on all GE equipment.
• Wireless connectivity Blackberry iPad Android Support AirWatch Good
• Supported Active Directory Citrix Windows XP Windows 7 GE proprietary applications.

Confidential

Primary Desktop support

• Support for Lotus Notes SameTime internal Web applications WebEx wireless and DHCP configuration.
• Asset management network troubleshooting and diagnosis Executive Level support on and off site.
• Desktop and Laptop imaging customization and deployment.
• Internal telephone support VOIP Video Conferencing.
• Provide break/fix hardware support for Dell desktops Dell and Lenovo laptops HP printers Xerox and Ricoh multi-function devices blackberry support.
• Remedy BMC Action Request system to log monitor report and track issues.

Confidential

IT Helpdesk phone support

• High volume call center using Remedy ticketing system to track resolve and triage customer IT related issues.
• Support for Windows XP Windows 7 Hospital proprietary medical database s Office 2003 and 2007 support Lotus Notes Novell support.
• Diagnosis resolution or referral l on Laptop issues Desktop PCs and Printers.
• Windows remote control Desktop Citrix support.

Confidential

• IT Helpdesk phone support for Cooper Hospital Camden New Jersey area Hospital and Medical Centers Service Now ticketing system.
• HIPPA certification acquired through ACS to provide support for clients.
• Provide support for Windows XP Windows 2000 Operating systems Microsoft Office 2003 and 2007 Outlook 2003 diagnosis resolution and/or triage of Hardware related issues including laptops Desktop PCs printers.
• Network monitoring Active Directory Remote control Citrix Remedy ticket system Hospital proprietary medical database s

Confidential

Provide Helpdesk

• Perform network support Novell Console One Novell LAN Desk Zenworks and Solar Winds
• Support of PC Hardware and peripheral device and software installations and upgrades
• Support for Web applications E-filing Statewide Grievance SPRC State Police Records check partial Department of Information Technology DOIT User support and/or referral
• Support of Active Directory MS Windows operating systems and desktop applications such as MS Office 2003 Windows 98 Windows 2000 Windows XP MS Outlook MS Project MS Visio and Crystal Reports provide OpenVMS Alpha/VAX end-user support
• Assist in MS Exchange email administration
• Administrator of Remedy AR system to include maintenance of all user profiles system policies Remedy modules and sub-modules and Service Level Agreements