Customer Assistance Representative Resume Hickory, NC - Hire IT People

SUMMARY:

A hard worker with a desire to excel at my job. Highly motivated to learn and exceed in any position and to improve my skills as a worker, and overall as an individual. Willing to adapt to new settings and environments and is quick to learn new skills. Provides excellent customer service and excels at multitasking to get multiple projects accomplished in a timely fashion. Incorporates a background in an office environment to provide clients with exceptional organization, communication and scheduling expertise.

PROFESSIONAL EXPERIENCE:

Confidential, Hickory, NC

Customer Assistance Representative

Responsibilities:

making phone calls if need be and filing paperwork I use the following systems on a daily basis; Microsoft Office, Excel and Word and Microsoft Outlook.
I as well had to learn over 10 systems specific to the company.
For security reasons I cannot list the names of the systems, but they dealt with fraud prevention for Financial Institutions we serviced.
Answering phone calls
Providing excellent customer assistance
Blocking credit and debit cards for fraud
Managing client accounts
Assisting fellow associates with inquiries
Following strict security procedures
Interoffice communications with fellow businesses

Confidential, Vacaville, California

Receptionist/Manager

Responsibilities:

I managerial skills such as: creating a schedule for employees, assigning weekly tasks and goals to associates, assisting customers with complaints or refunds and processing paperwork weekly, as well as using SMS and Touch Point, two operating systems specific to the company.
Cleaning
Answering any questions that customers have
Booking appointments
Answering phone calls
Canceling and or rescheduling appointments
Closing
Filing paperwork
Making the schedule for employees

Confidential, Fairfield, California

Cashier/Floor Associate

Responsibilities:

Previously worked at Michaels as a Cashier / Floor Associate, assigned a head position over the Scrapbooking department.
Also working as a cashier and floor associate; including being a main closer for the store.
Cashiering
Answering Phones
Assisting Customers

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Customer Assistance Representative Resume

Hickory, NC

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