Desktop Support Tech Resume Profile

Professional Profile

A dedicated professional with 20 years of IT experience in various roles with demonstrated leadership strengths and proven ability to manage multiple projects in fast-paced major enterprises. I m an expert problem solver with specific training and certifications thru Novell Microsoft CompTIA the Federal Communications Commission who rapidly diagnoses and resolves critical Enterprise system issues. I am well experienced with most of the latest Microsoft products including Windows Server 2008 R2/2012R2 Exchange 2010/Office365 and Active Directory VMware Client 5.1.0.

Protocols TCP/IP OSPF EIGRP RIP V2 VLAN 802.1q

Professional Experience

Confidential

Desktop Support Tech

Monitors/Troubleshoot Windows 2003/2008R2 Server Applications for high availability
Tracking resolving and/or escalating incidents to ensure the highest levels of availability.
Accountable for the technical and operational overview of Windows 2003/2008R2 Servers
Supporting Kofax Applications
Minimum experience configuring Virtual Machines ESXi VMwae Vsphere 5.5
Force10 C300 Switch Port VLAN configuration
Install/Troubleshoot Kodak i660 i5600v high performance scanners
Acronis True Imaging/Symantec Ghost Solution

Confidential

Helpdesk Support Tech

Network/Desktop support to local and remote users Foreign Domestic
Configuring/troubleshooting Cisco 7900 series IP Phones
Setup/Troubleshoot voicemail via Cisco Unified CM Administration
Altiris Deployment Solution for software distribution
Administering Blackberry Enterprise Sever Enterprise Email
Microsoft File Print Servers 2003 administration
MS System Center Service Manager 2010 Helpdesk Solution
Directory And Resource Administrator/Active Directory
Create/troubleshooting Exchange 2007 and 2010 mailbox users and groups
Configure/troubleshoot Cisco Desktop and Supervisor Agents for Cisco Call Management system
Administer CA ArchServe Backup for Windows Servers
Troubleshoot IRC and other business applications for the IPad utilizing Afaria Control Center
Tandberg Audio/Video scheduling Setup/Troubleshoot
Symantec Virus Server Administration/Troubleshooting

Confidential

LAN Support Specialist Short-term Contract Position

Windows 2003 Server management and Information Assurance.
Researched network level problems on the live network using network management tools.
Managed 13 Windows based servers file print application web blackberry email
Managed Daily backup jobs via Backup Exec.
Supported up to 325 desktops/laptops via MS System Management Server SMS for security compliance.
The IA workload included implementing patches and fixes in accordance with the Information Assurance and Vulnerability Assessment IAVA Program and ongoing scans reporting compliance update and maintain virus protection software on the networks.

Confidential

LAN/PC Specialist

Administer user accounts and access rights on Windows Server 2003 Active Directory
Citrix Presentation Server Farm
Microsoft Exchange 2007 Email Server Fax Server.
Configure/troubleshoot Cisco Access Points Handheld scanners
VPN Routers VPN Client access
Mainframe Client install/troubleshooting AS/400 IRMA Cards CICS
Oracle Client
Configured/repaired PCs Dell Laptops HP networked printer/copier/scanners and other apps used by Orgill.
Configure/troubleshoot FTP sites.
Supported 700 end users local remote access Novell NT clients for 6 distribution centers throughout the U.S.

Confidential

IT Consultant

Install/maintain/manage Windows 2003 Server user accounts directory security
Virus and spy-ware protection and
Windows XP Clients and software used by Benchmark Realtors.
Maintain wireless access and its security.
Install/maintain backup and re-imaging of PCs.

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