PROFESSIONAL SUMMARY:

• Innovative and solutions focused IT professional with a broad range of experience in server side, and network engineering, equally at home, in Windows, VMware, and Mac environments. Excels in providing one - on-one customer service and technical troubleshooting in both onsite and remote situations.
• Ability to absorb information and make decisions quickly as to how to proceed with each issue based on own contributive ideas/solutions (once I have the scope of what you want, and understand how your company’s culture/process).
• Hybrid Multitasker: serialize my list of things to do, then parallelize the things that can be done at the same time.
• Can be independent of direct supervision as long as I know how things are done in the department.
• Clear written information geared to both IT resources as well as general users (generally give technical explanation, then break it down to plain English).
• Operate Webserver running Google Apps Std. edition, and I have supported users on said platform.

SKILLS:

Windows (versions 3.1 through 8), Windows Server 2003 - 2012, Apple/OS XS, Active Directory, VMware, WordPress, WSUS, SCCM, Drupal, skilled system builder, knowledgeable in Linux Systems, TCP/IP, MS Office 2003 -2013, HP hardware, DOS, PowerShell, IIS, SQL and MySQL, Hyper-V, SharePoint, infrastructure design and implementation, multimedia, knowledgeable in Mac systems, RDP, systems performance, event logs & monitoring (solarwinds, taskman, perfmon, vmware vsphere monitoring, eventviewer, syslog)

WORK HISTORY:

IT Helpdesk Support

Confidential

Responsibilities:

• 30-50% of time on spent on helpdesk. Some day’s entire day spent on helpdesk issues, some days none all. Helpdesk workload varied based on customer load
• Install software and operating systems, modify and repair hardware, resolve technical issues
• Provide base and administrative level IT support to non-technical personnel within the business
• Manage Active Directory, users and computers, OU, Manage and Group Policy, Support ticket generation as needed.
• Manage systems in SCCM as needed, work with sccm and wds for windows deployment, distribution, and management
• Deployed new systems, running win10, oversee and manage management as needed.
• Ensure Watch people are supported and do not need assistance on my shift, or do not have any issues during it.

IT Windows Server & Hyper-V System Admin

Confidential

Responsibilities:

• Set up windows deployment services in leu of sccm. Set up a nas in raid5 and as an iscsi drive to the server.
• Reconfigured network to use jumbo packets.
• Reconfigured dns to be linked with website dns for proper resolution of website (fixing the issue not resolving with any portion of the external website domain addresses due to same internal root domain name.), with router and google fall back if primary ad is down.
• Successfully Running server 2016 AD environment, prepped for Federated services. (have cpu/ram resources now to run FS... will re-deploy soon - soon as I get ms to bomb azure ad site, as its 2012 ad doesn’t match server 16 ad
• Personal Project4: retired and upgraded Server 2012 AD, certificate services, sqlserver, and host Hyper-v servers to Server 2016, integrated with reimported server 2012 r2 vm’s,
• Personal Project3: Server 2012 and Hyper-V Mk2, did replicate against azure, but fed failed a cert issue. (The ones dished out by my cert server were fine, but unfortunately for azure, need real certs, and had an issue with 2 servers.)
• Backed up and retired old servers. Acquired duel cpu hyper-threaded 6 core Poweredge R710 with 144gb ram and 10.5tb (in raid 50), and 24port procurve managed switch, Set up server BIOS for Confidential mode, and partitioned out the 10.5tb. On new server, set up server 2012 R2 datacenter, Hyper-V, 2 AD servers, certificate services, and reimport sql server vm (along with rest of vm’s)
• Personal Project2: Server 2012 and Hyper-V, Study for MCSA
• Successfully Run AD environment across utilizing 2 different processor architecture systems using Hyper-V and replication and edu licenses for this project, prep for Federated services.

IT Helpdesk Support/ Windows & VMWare System Admin

Confidential

Responsibilities:

• Unhook, Relocate Desktop IT Assets to New Buildings (in mass), and ensure it all works correctly.
• Installs, refreshes, data transfer, securing, and decom’s @ Confidential
• Phone/Remote Support @ Insight & CCFI
• Complete Training for Tier 1 Support Phone Work
• Work with VEEAM8.x software, Practice in lab
• Assist other new recruits with product and software
• Assist in mass teardown of endpoint pc’s in prep for office renovations
• Move computers into closet for renovations
• Assist in mass deployment upgrade of Amazon S3 infrastructure to clients.
• Push software via Teamviewer or Logmein
• Answer questions to best of ability

VMWare & Windows Sys Admin/IT Staff

Confidential, Columbus, OH

Responsibilities:

• Assisted in VMware P2V migration as well as migration of SharePoint system to virtual infrastructure
• Management of infrastructure after deployment, including load balancing, and network DHCP
• Configure, troubleshoot, and manage VMware infrastructure
• Upgraded infrastructure from VMware vSphere/ESXI 4.0.x to vSphere/ESXI 5.5.x
• Upgraded server hardware memory to allow more VM's to be deployed and better stability
• Fine tune as need at linux level / start & stop services
• Build new VMware VM’s (Windows, Linux, etc.) servers as needed to enhance, upgrade, or maintain network.
• Manage VMware and Data storage on both the 2 HP StorageWorks SAN’s and the Synology SAN, and tape library and maintain iSCSI connections to respected hardware with VMware Infrastructure and virtualized windows servers.
• Manage backup service and schedule new backups via Symantec Backup Exec and Symantec DLO
• Systems performance monitoring & event logs using solarwinds, taskman, perfmon, vmware vsphere monitoring, eventviewer and syslog tools.
• Resolve server issues, both vm, and Real server, on our Dell or HP Servers.
• Administered SharePoint Farm for both WSS
• Manage Active Directory, users and computers, OU, Manage and create Group policies, Group Policy Support.
• Managed EV100 charging stations, Managed All Infrastructure SANs
• Administered network infrastructure servers ranging from Server Windows 2003 - 2012 R2, and all server versions in between.
• Administer and configure HP/Cisco switches
• Installed all server operating systems from 2003 onward through server 2012 R2 Datacenter
• Installed all windows client desktop operating systems from dos through windows 8.1
• Repaired/upgraded links between WSUS and SCCM after database migration.
• Monitor systems performance issues and address problems
• Implemented new network for newly constructed laboratory
• Managed All Infrastructure SAN's and all infrastructure switches.
• Management of all DHCP, DNS, WINS servers and services in use on three primary VLAN’s
• Provisioned 6 VLAN’s and configured their settings and any new Trunks/LACP.
• Did many of the VM Server Builds, most real and VM server decommissions, and many server and infrastructure upgrades (RAM/NAS/Tape library)
• Driving force on many CAR IT Projects
• Leads Project Work - delegated and directed work for our student workers

System Analyst

Confidential

Responsibilities:

• Overhauled Departmental Website backend.
• Technical skills with windows operating systems (Know nearly all Win OS. Win/Server2000, WinNT4.0 skills lackluster, but experience with every MS desktop OS from dos to 10, and server OS heavily from Server 2003 - Server 12 R2 data, and touched on Server 16 tech preview 3. Mac skills primarily in Snow leopard, but translate to most other after it. Linux, such as it is, is primarily Ubuntu.
• Designed and implemented video streaming services for departmental
• Designed and implemented intranet WSS3.0 SharePoint system
• Migrated and upgraded and deployed WSS 3.0 multi-database to new SharePoint 2013 SP1 intranet, fixed migration issues with databases.
• Migrated and upgraded and WSS 3.0 multi-site farm to new SharePoint 2013 SP1 farm, fixed migration issues with SharePoint
• Installed and configured Windows Update Services (WSUS) on newly deployed Windows Server 2008 Datacenter; synchronize with MS update services
• (later) Installed and configured Windows Update Services (WSUS) 2012 on newly deployed Windows Server 2012 Datacenter; synchronize with MS update services
• (finally) Installed and configured Microsoft System Center Configuration Manager (SCCM) 2012 and Windows Update Services (WSUS) 2012 on newly deployed Windows Server 2012 Datacenter; re-synchronize with MS update services.
• Configure SCCM for Patch management and MS AV/FW management
• Established and Managed guest wireless network infrastructure: guest network management, firewall, and AP’s, and TCP/IP network
• Configured WSUS system, assisted with Secunia/WSUS integration
• Installed and configured first Synology SAN/NAS disk array, created and configured iSCSI targets and a new network backup system + syslog server
• Deployed EV100 charging station infrastructure suite and provisioned cards
• Assisted in deployment of new laboratory responsible for much of networking infrastructure design, switch configuration and server configuration, and system and storage setup, including roaming profiles, and restricted net shares
• Provisioned configured, deployed and attached iSCSI controller for tape robo library and connected devices to virtual server.
• Monitor and evaluate current infrastructure environment and recommend future modifications to enhance environment.
• Beta tested Ubuntu Linux server as a possible firewall and mulit platform sys before opting for hardware FW
• Managed all database servers on network. Managed database backup jobs
• Assist Manage and in administration of SQL and MySQL databases
• Migrated an unmanaged WSUS 3.0 database to a SQL Server 2012 managed database
• Deployed new systems, ranging from Windows 7 - 8.1, and all (professional) versions in between
• Migrated client desktop OS to Windows 7 or 8.1 using windows easy transfer
• Install software and operating systems, modify and repair hardware, resolve technical issues
• Provide base and administrative level IT support to non-technical personnel within the business