Senior Technical Support Escalation Engineer Resume Dallas, TX - Hire IT People

OBJECTIVE:

To obtain an exciting and challenging React or Nodejs JavaScript position around cloud web components

SUMMARY:

Confidential full stack web development of HTML, Bootstrap or python Django for web development via self - projects.
Coding and deploying Confidential, nodejs, and mongodb APIs via Heroku.
Extensive client side ReactJS Redux, ReduxForm, Webpack and AngularJS principles.
Hands-on javascript ES5/6, nodejs, python, and bash shell programming.
Python object oriented and decorator principles.
Basic understanding of Java and experience querying SQL database.
TDD functional and unit testing with Selenium, mocha, karma.
DevOps generated and tested Ansible playbooks. Deployed TDD Django app to AWS EC2via Python based Fabric tool.
Understanding of Docker containerization for microservices scaled and orchestrated via Kubernetes.
Solid end-to-end troubleshooting of full stack application layer over TCP/IP and LAN/WAN .
Proficient in wireshark and tshark capture analysis.
Implementation of DNS, DHCP, basic NAT/firewalls, iptables in a Linux or Windows Active Directory environment.
Support of Linux CentOS, RedHat, FreeBSD, Ubuntu, and Windows OS.
Installation, configuration, and troubleshooting of VMware ESXi server virtualization OS.
Linux command line expert.
Excellent communication and phone skills
Ability to multitask and work efficient under stressful situations
Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Visio, and Project
Fluent in Spanish speaking and writing
Willing to learn new technologies.

SKILLS:

HTML, Javascript, ReactJS, AngularJS, Nodejs, Mocha, Django, Webpack.

Hands-on experience in Bash shell, Python, and nodejs programming.

Python regular expression engine.

Web deployment using Heroku, AWS, Webfactional via Ansible and Fabric.

Basics mongodb, SQL and Java.

Git/Github

WORK EXPERIENCE:

Confidential, Dallas, TX

Senior Technical Support Escalation Engineer

Responsibilities:

Supporting enterprise level network, system, and application performance bottlenecks.
Automating application level workarounds and data collection of unique data workflows using python or bash shell scripts.
Team lead and SME for data site redundancy replication software over WAN.
Engage engineering by filing thoroughly documented bugs via Bugzilla related to Isilon NAS product line.
Conducting and running a weekly Engineering meeting to address and move forward high visibility bug escalations.
Secondary support of file sharing protocols NFS and SMB integrate with authentication services Active Directory, Kerberos, and NIS.

Confidential

Technical Support Engineer

Responsibilities:

Configuration and technical support of IPBX voip phone system infrastructure software and hardware components over LAN, WAN, VPN and PSTN.
These components include integration of an OS mix of Windows, Linux, and VxWorks.

Confidential, Durham, NC

Technical Support Engineer

Responsibilities:

Provided managed services and support for the following high-end backend SAN/NAS storage vendor devices.
ONstor NAS clustering scalable high-availability linux based filers designed to integrate wide varierty of backend fibre data storage over TCP/IP client network using built in cisco switch while providing data availability, integrity and disaster recovery.
Support and management of SAN disk terabyte competitors LSI engenio, Dothill, Xiotech Magnitude/Emprise systems, and Xyratex 4xxxx/5xxxx units.
Utilized proprietary partner Aptare tool to perform storage infrastructure analysis of customer environments. Involved statistical collection for disk and backup storage of various tier III Enterprise level vendors, such as EMC clarion/symmetrix,, NetBackup, Hitachi, IBM, and NetApp. Includes host collection of Windows, Unix, and Linux environments.

Confidential, Round Rock, TX

Senior Server Support Engineer

Responsibilities:

Assisted clients in configuring and troubleshooting Dell Layer 2, 3 switches.
Provided break-fix hardware and configuration support for RAID storage devices, network adapters, and tape backup units for high-end Windows and Linux servers.
Helped clients run automated backups using Veritas BackupExec software.
Provided best-effort support in recovery of Windows and Linux based OS.
Installed and configured Dell proprietary server management software such as OpenManage, IT Assistant, and Array Manager. Helped customers with VMware ESX/GSX installation, post-install troubleshooting, and administrative usage over a Storage Area Network. Also helped customers configure DNS, DHCP, and all other networking components for RedHat Linux and Windows server.