SUMMARY:

As a IT Specialist supportingwith Confidential, for many years combined. Have applied personal skills in a technical team direction in resolving operation jobs for the Brokerage Command Center and commercial customers. In addition to performing maintenance along with the team of 5 associates, supervised and coordinated the processes for front - end config. updating. Throughout all personal efforts in this role, have approached all potential problems as an opportunity to innovate and to exceed the expectations for the customers.

AREAS OF EXPERTISE:

Large Batch Processing

Disaster Recovery Tests

Troubleshooting & Problem Resolution

User Training and Support

TECHNICAL SKILLS:

Software: 0S/390 Z13/OS, MVS/ESA, JES2, CA7, CA11, TSO/ISPF, SDSF, MVS/JCL, OPCS, CICS, IDMS, VTAM OMEGAMON, OMEGAVIEW, TMON, NETVIEW, INFO MANAGEMENT, JHS, HSM, MIM, TCP/IP, NDM, FTP CA UNICENTER, WINDOWS XP, MS OFFICE, REMEDY, CICS, IDMS, MQ AS/400 CONNECTIONS, TCP/IP NDM, FTP, DB2,TWSTIVOLI WORKLOAD SCHEDULER, URBIS, MTS, SWIFT, SOLARWINDS, EMIS.

Hardware: Confidential -Z13, Confidential ATL3957 VTS, Confidential 3800 AND 3900 LASER PRINTERS, DS8700/8800

PROFESSIONAL EXPERIENCE:

Confidential, MAHWAH, NJ

Responsibilities:

• Monitors the production environment for alerts
• Provides Incident Support, including communications, trending and tracking
• Documents incidents with appropriate level of detail in trouble ticketing system
• Interacts with I.S. Teams and Infrastructure Vendors
• Supports Troubleshooting and Analysis of production incidents
• Administers and Supports Basic change control.
• Zone of Separation Environment (Z/OS)
• DB2 Data Sharing, Tivoli
• Intermediate Level Proficiency with Transmission Control Protocol/Internet Protocol (TCP/IP), Time Sharing Option (TSO), Multiple Virtual Storage (MVS)/ Job Control Language (JCL), Multiple Virtual Storage (MVS)/Virtual Telecommunications Access Method (VTAM)
• Intermediate WebSphere

Confidential

Officer

Software: Mainframe Batch Processing, AS/400 URBIS - universal banking system, MTS - Money Transfer System SWIFT - swift messaging system, SOLARWINDS - Server & Application Monitor, EMIS: Environmental Management

Responsibilities:

• Responsible for the quality and delivery of technical expertise and knowledge in data processing to ensure effective and efficient production runs of applications in a Mainframe, Network and Distributed computing environment:
• Duties also included Incident and Problem Management ensuring SLA’s are met. Performed Root Cause Analysis via Service Now. Documented timelines of events as well as created Datacenter Operational procedures as preventative measures for outages.
• Document all system error occurrences, correct the problem or escalate the matter to the on-call programmer if necessary.
• System exceptions, application failures and delays monitored through Solarwinds.
• Open and close files in CICS regions.
• Log on to AS/400 system to run the URBIS nightly batch processing. Monitor all MQ connections to mainframe.
• Modify JCL and release jobs in OPC, monitor daily batch jobs that run on the system through SDSF.
• Respond and investigate critical alerts for any application or system abnormalities which include software hardware and environmental failures. Research root cause analysis and preventive measures.

Confidential

IT Specialist

Responsibilities:

• On a daily basis, usedTWS/OPC to monitor and track thousands of jobs across several workstations, critical path monitoring for production, QA, and Test batch streams.
• Also, monitored event - triggered/NDM batch, modified Dependencies and resources on jobs, as required by the client based on ever-changing daily financial requirements.
• Demanded in batch jobs and CICS and CAGE Regions, as required by the client. Also performed manual overrides (JCL) changes and setting up scheduled startups on batch jobs and CICS/CAGE regions.
• Experienced Mainframe batch onlineoperatorwith familiarity across a broad range of hardware and operating systems using MVS, TSO, NETVIEW/MQ commands.
• Meticulously verified and executed all necessary changes to guarantee maximum up-time for operating equipment.
• Skilled in collaboration with the financial industry, in particular the Confidential .
• Created, revised, and updated documentation for all regular maintenance and system manuals.
• Processed jobs quickly and efficiently in a fast-paced, demanding environment.

Confidential, Jersey City, NJ

Mainframe Computer Operator

Technical Scope: zOS Parallel Sysplex with dual JES2 environments.

Responsibilities:

• Processed over 240,000 jobs per shift, utilizing proprietary tools to identify bottlenecks for delayed orders and escalating them if necessary.
• Performed all Level 1 and Level 2 support tasks, including responding to all console messages.
• Participated in and provided support for four annual Disaster Recovery Tests.
• Managed both scheduled and unscheduled shutdowns and performed environmental verification using the Hardware
• Management Console and GDPS Data Replication.
• Completed and verified all configuration changes requested during periodic maintenance.
• Collaborated with external vendors to quickly identify and correct any hardware faults or failures during normal system operation.
• Regularly updated Confidential QMX documentation for current and future users.

Confidential

Lead OnlineOperator

Responsibilities:

• Duties as a Lead Online ComputerOperatorincluded, but not limited to:
• All aspects of computer operations, network control, and the ability to monitor multiple large scale Confidential
• Mainframe systems in the Data Center. This was for brokers and end - users in a 24x7 z/os parallel sysplex with a dual Jes2 environment.
• Troubleshoot lines, remotes and terminals problems using NetView, VTAM, IDMS, CICS, NDM, MQ Omegamon.
• Monitored and maintained multiple production systems.
• Interpreted consoles messages and implemented corrective action to perform recovery and restart procedures within the operations data center protocols.
• Interacted with the help desk via US and Canadian client base for batch processing requests.
• Escalated system alert messages and problems to support groups (Online Systems Development, Networking
• Document via Info Management and CA Unicenter.
• Maintained and monitored OPC Scheduler for job abends, late alerts, user requirements, and verified all applications and jobs were up to date.
• Performed weekly backups and IPL procedures on all production and test systems via Confidential Hardware Master
• Console to support weekly maintenance.
• Participated and supported multiple disaster recovery tests annually at Sterling Forest ( Confidential Resiliency ServicesSite).
• Accessed JCL and libraries to submit and release jobs and monitor system through TSO/ISPF, SDSF, and demand, release, hold and alter jobs through OPCS.
• Used Omegamon and Omegaview to monitor system integrity, batch jobs, and CICS regions.
• Worked under pressure in a timely and efficient manner with strict attention to detail.

Confidential

Online Operator

Responsibilities:

• Provide technical services for the exchanges themselves, members and other financial institutions.
• Worked on the ABS (Automatic Bond System) front - end PDP system.
• Worked on CMS (Common Message Switch) front-end PDP system.

Hardware used: PDP 1170 front-ends (a series of 16-bit minicomputers). 26 front-ends connected to a CICS regions