Desktop Support Technician Resume Dallas, Texas - Hire IT People

SUMMARY

5+ years of on IT experience in Junior to high - level of Technician Support and Database Support.
Install, configures, repair, and upgrades computer hardware, printer & software as needed.
Experience network problems troubleshooting, such as connection, speed and so on.
Experience Active Directory create new user, reset password, account unlock and so on.
Receive, track, and resolve incidents in a timely manner of Ticketing System and excellent customer service.
Good problem-solving, judgment, decision-making skills, and attention to detail.
Migration of physical and virtual clients.

TECHNICAL SKILLS

Software: MS Office suite (word, Excel, outlook, Access).

Networking: LAN, WAN, TCP/IP and VPN Connectivity.

Database: SQL Server 2012/2014 Databases, TOAD for Oracle.

Browsers: Internet Explorer, Chrome, Firefox and Safari.

Helpdesk request tracking: JIRA Service Desk, Remedy.

Hardware: PCs, Laptop, Telephony Systems, Printers, Routers and Modems

Platforms: Microsoft Windows 10/8/7/XP, Mac, Unix and Linux.

PROFESSIONAL EXPERIENCE

Desktop Support Technician

Confidential, Dallas, Texas

Responsibilities:

Resolve escalated calls and trouble tickets from teh help desk.
Handle incidents and requests to provide hardware and software support to resolve system/application administration and configuration issues.
Optimize slow windows computers, virus protection and Hard disc partitions.
Windows Server 2012; including Active Directory wif Exchange, DHCP and DNS.
Installed, modified and repaired PCs hardware and software.
Configured and troubleshooting workstations, laptops, printers, voice over IP phone
Resolved Networking technical problems wif LAN, WAN, and other systems.
Supported multiple software platforms including Windows /7/8/10, Unix and Linux.

System Support

Confidential

Responsibilities:

Setting up, configure and deploy teh following products
OLE & ACTIS (Object link and embedding & automated computerized tax identification system)
Automated Fingerprint Identification System (AFIS)
Card printing facility
Including Oracle Database 10g, Microsoft SQL Server 2012 Databases, DotNet, Java, Microsoft visual c++, Firebird server and firebird client.
Training for new clients and Provide support for related technologies.
Creates user accounts automatically as soon as teh user file is updated by HRand atthe end of teh contract, or after user depart from teh task disable teh user accounts and move them to a retention folder.
Responsible for all software license compliances (including Innovatrics) and all hardware lease replacements.
Responsible for planning for Back-Up System/Disaster Recovery.
Import/Export new data.
PC Setup and Imaging
Support ticket monitoring while meeting SLA's
Updates applications to new versions, including packaging and installation.
Technical recommendations to management.
Perform Preventative maintenance and Troubleshoot forDCP360i+ card printers, computers, portable offline registration equipment’s like laptops, scanner and thermal printers.
Remote support for over 150 Regional sights.
Working wif another group, to resolve server related issue.
Generating reports, by Using Microsoft SQL Server 2012 and TOAD for Oracle 10g tool.
Maintain teh overall health of technologies.
Windows Server 2012; including Active Directory wif Exchange, DHCP and DNS.
Imaging and deployment.
Migration of physical and virtual clients from Windows 7 to 10.

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Desktop Support Technician Resume

Dallas, TexaS

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