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Engineer, Customer Support, Technical Support Resume

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To obtain a full - time position in the Information Technology arena where I will have the scope to exploit potentiality and skills as well as to seek the opportunity to contribute myself with the collaboration of an expert group engaging in innovation from where I will be able to boost my expertise.


  • High performing and self-motivated professional with 5 plus years of experience in designing, implementing and managing a network, and also in providing network support.
  • Strong expertise in the areas of Routing, Switching, security and troubleshooting.
  • Experience of cisco routers including 1800, 2800, 3700, 7200 series and cisco catalyst switches including 2960, 3500, 3750, 6500 series.
  • Extensive Knowledge in IPSEC VPN design connection and protocols, IPSEC tunnel configuration, encryption and integrity protocols on Palo Alto firewall as well as cisco ASA and checkpoint.
  • Strong experience in Networking, including hands-on experience in providing network support, installation and analysis for a broad range of LAN/WAN communication systems.
  • Configuring routing protocols and deployment of OSPF, EIGRP, BGP and performed traffic filtering by implementing policy based routing, standard and extended access lists, distribute lists and route manipulation using offset lists over Cisco routers.
  • Hands-on experience with TCP/IP, LANs, WANs, and WLANs (Wi-Fi)
  • Experience with layer 2 security and different kinds of attacks.
  • Verify the layer 2 WAN PPP authentication using PAP-CHAP and PPPOE.
  • Installed, tested, and deployed monitoring solutions with Splunk services
  • Knowledge of configuring the WAN protocols including HDLC, PPP, Frame Relay.
  • Configured the advance Spanning-Tree concepts like uplink fast, RSTP, PVST, Port-Fast features for fasting convergence.
  • Installing & troubleshooting of Checkpoint Firewall, Bluecoat Proxy.
  • Working experience on integrating Splunk with window active directory and LDAP
  • Enable the First Hop Redundancy Protocol (FHRP) including HSRP, VRRP, and GLBP.
  • Knowledge of VTP modes and VTP Pruning.
  • Experience on installing and using Splunk apps for Linux (Splunk nix)
  • Working knowledge of frame relay, MPLS services, OSPF, BGP and EIGRP routing protocols, NATing, Subnetting, also including DNS, WINS, LDAP, DHCP, HTTP, HTTPS, TCP/IP, UDP, SNMP, OSPF, RIP, IPSEC, PPTP, VLAN, STP (Spanning Tree Protocol), RTSP & Multicasting protocols.
  • Configured traffic filtering using standard and extended Access-List, Prefix-list, Distribution-list, and Route-map Technique.
  • Demonstrated abilities in working with team to deliver projects to clients within specified timeframe and as per specifications.


Routers & Switches: cisco routers 1800, 2800, 3600, 3700, 7200, 7600 series cisco catalyst switches 2960, 3500, 3750, 4500, 6500 series

Firewalls: Cisco ASA, Juniper, Checkpoint, Palo Alto


Programming Languages: Python, SAS, HTML, and CSS

Software: GNS3, Packet Tracer, Tableau, SAP, SQL Server, VMware, Wireshark and Microsoft Office

Operating Systems: WINDOWS XP, 7, Vista, and LINUX (Kali Linux, Redhat, CenOS, Ubuntu, Fedora)

Cloud: OpenStack


Confidential, Statesboro, Georgia

Engineer, Customer Support, Technical Support


  • Lead a team of peers implementing, assessing, and analyzing different Information security methods that including email, wireless and biometry device security.
  • Develop, maintain, and troubleshoot various information technologies security elements which includes but not limited to firewall, SSH, ACL and in a Linux and Windows environment
  • Research and analysis various cyber security techniques which include but not limited to cryptography, authentication and vulnerability assessment
  • Perform security scans using Nmap and Nessus to updates and support various network equipment
  • Conduct risk assessment of current computing environment and recommend actions to reduce the risk of loss to confidential data
  • Course overview: data analytics using SSMS, SSIS and SSAS for data modeling, integration, and analysis.
  • Analyze transform data into meaningful and actionable information in Tableau and Excel
  • Configure and support Enterprise Resource Planning(ERP) system adequate for business processes

Confidential, Statesboro, Georgia

Graduate Assistant


  • Working on a research project collaborating with IT, Electrical Engineering departments on Cloud computing, cybersecurity, and digital forensic investigation.
  • Assisting faculty with grading assignments and tests for courses in Network Architecture and Advanced Network Security Fundamental at senior and graduate levels.


Sr. Principal Officer, IT


  • Planned, designed, and implemented the system and Network Infrastructure. IT Network Operation and Fault Management, Change Management, Performance Management, Multi-Vendor Management, R&D, Documentation & Reporting.
  • Developed a backup/disaster recovery plan for network emergency.


Sr. Field Engineer


  • Analyzed network configurations, Developed network, and equipment operating procedures. Provided regular updates on work in progress and current issues and troubleshoot the network and supported operations
  • Tested Juniper Networks as well as other vendors’ product features and functionality. Interacted with JTAC/Juniper and other IP products vendor to solve the problems
  • Assisted in the ongoing definition of Key Performance Indicators (KPIs) for the network and services
  • Major Projects:
  • IGW Forum: Implemented EX-9200 in two different location: EBGP, IBGP, OSPF, Static route, Route Redistribution, Policy Based Routing, VLAN
  • Nokia Solution Network-Robi MPBN: Extend Robi MPPBN (Mobile Phone Backbone Network): Implemented MX480 router, Configure OSPF, iBGP, MPLS, LDP, VRF, MLPPP for TDM BTS, integrated BSC, BTS both TDM and Ethernet, VRRP, bridge domain (L3-VLAN)


Sr. Network Engineer


  • Configured and managed Core, Distribution and Access level routers and switches like Cisco 7600, 2900, 3900 series, Mikrotik RB450G,750G,751U, Zyxel, Linksys.
  • Configured IPSEC, PPTP, EOIP Site to Site Tunnel establishment and PPTP VPN, Open VPN servers on Linux platform to provide remote access VPN service.
  • Monitored and Troubleshoot the Network for smooth operation.
  • Configured and managed ET Bandwidth Manager.


NOC Engineer


  • Operated, maintained & performed analyses on NMS, OMM, SPR, RCP, AAA and ASN gateway.
  • Monitored, troubleshoot, and escalated all ASN System Issue.
  • Prepared Restoration Plan for any incident of Disaster; analyzing root-cause & summarize for complicated technical problems and Disaster. Pre-diagnosed, the ASN fault, Classify and escalated the fault, Record, and feedback ASN Fault-related information accurately and precisely
  • Managed and oversaw the single point of interface and information to/from customer support group on all network events and Maintained the agreed SLA for surveillance and IT Solutions
  • Handled emergency cases and coordinate with Vendor local support Surveillance of wireless network elements and support infrastructure.
  • Monitored the network for service degradation, service interruptions, alarm reporting, system outage, and call processing loss. Maintained schedules of the network outage for the performance of preventive maintenance activities.

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