Desktop Support Analyst Resume Doylestown, PA - Hire IT People

SUMMARY:

Over 15 years of diverse IT experience in academic, medical and Fortune 500 environments in the areas of desktop support, customer service, network administration, NOC operations and break/fix
Some years spent in the personal chef business
Critical & creative thinker wif a strong work ethic
Excel in effective, positive & strategic communications to produce a positive outcome
Possess above - average emotional IQ (e.g. ability and Confidential ce to work wif all types of aptitudes and demeanors, empathetic, diplomatic, etc.), good listener, Confidential t, affable
Strong believer of working smart & modeling: “don’t reinvent the wheel … make a better one”
Strives to come up wif new, creative processes & to find solutions others haven’t thought of
Always maintains a sense of urgency and efficiency while paying attention to detail

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Desktop Support Analyst

Confidential, Doylestown, PA

Responsibilities:

Diagnose and resolve unique, nonrecurring problems associated wif application software and operating systems; determine the source of problems
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, etc.
Install and support PC, laptop, tablet and mobile hardware and software
Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function
Participate in hardware and software reviews and recommend purchases
Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
Work wif hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
Analyze and make recommendations for hardware and software standardization
Ensure desktop computers interconnect seamlessly wif diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions

Support Technologist

Confidential, Bethlehem, PA

Responsibilities:

Support a Mac and PC environment containing 3000 students and 400 staff persons
Manage a $1.5m inventory consisting of PC and Mac desktops, notebooks & peripherals
Accomplish troubleshooting, resolution & quality assurance of all hardware and software issues
Personally fulfill needs for PC and Mac desktop and notebook deployment, imaging,standardization, repair, etc.
Contribute findings on software and hardware research as pertains to computing environment

Network Systems Engineer

Confidential, Bethlehem, PA

Responsibilities:

Provided networking administration and engineer support for 1800 users in a Fortune 500 Windows NT NOS environment
Performed daily job functions including login script maintenance, emergency d Confidential restores, user and group maintenance, server performance monitor, asset management, cluster management, d Confidential center / NOC cabling and remote console management, server hardware upgrades and repairs, etc. Involved in Lotus Notes administration/configuration/security.

LAN Administrator

Confidential, Durham, NC

Responsibilities:

Provided Novell Netware LAN administration and end-user support for a high-profile community in a crtical care environment
Personally involved in product acquisition and research, hardware repair, software troubleshooting, upgrades, etc.

Network Specialist

Confidential, NC

Responsibilities:

Offered online and telephone technical support of Communications Manager/2, a 3270 emulation program
Provided quality level II support to Confidential System Engineers in the field and to IT personnel of large corporate sites
Took care of problem research and effective resolution to satisfy the needs of the customer