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Desktop Support Analyst Resume

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Doylestown, PA


  • Over 15 years of diverse IT experience in academic, medical and Fortune 500 environments in the areas of desktop support, customer service, network administration, NOC operations and break/fix
  • Some years spent in the personal chef business
  • Critical & creative thinker wif a strong work ethic
  • Excel in effective, positive & strategic communications to produce a positive outcome
  • Possess above - average emotional IQ (e.g. ability and Confidential ce to work wif all types of aptitudes and demeanors, empathetic, diplomatic, etc.), good listener, Confidential t, affable
  • Strong believer of working smart & modeling: “don’t reinvent the wheel … make a better one”
  • Strives to come up wif new, creative processes & to find solutions others haven’t thought of
  • Always maintains a sense of urgency and efficiency while paying attention to detail


  • Windows NT/98/2000/XP/VISTA/7/8/10; Mac OS 10.2-10.13
  • Linux, Windows Mobile, Apple iOS 9-11, iPad and iPhones
  • Active Directory, LAN, WAN, SAN, TCP/IP, DHCP, Wireless
  • VPN, IIS, FTP, NETBIOS, Exchange, Terminal Server
  • Citrix, MSCS, 802.11, Microsoft Office, Outlook
  • Lotus Notes, clearApps Network Inventory Advisor, Ghost Imaging (PC)
  • Deploy Studio Imaging (Mac), virus removal & desktop security
  • Vmware, Android phones and tablets, Confidential, HP/Compaq servers
  • SMART classroom technologies, A/V, Dell, Hp
  • Lenovo desktops and laptops, Mac laptops and desktops, RDC
  • Teamviewer, BMC Footprints, deployment, migration
  • Google Analytics, e-Commerce, HTML, CSS, Google G Suite, NOC


Desktop Support Analyst

Confidential, Doylestown, PA


  • Diagnose and resolve unique, nonrecurring problems associated wif application software and operating systems; determine the source of problems
  • Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, etc.
  • Install and support PC, laptop, tablet and mobile hardware and software
  • Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function
  • Participate in hardware and software reviews and recommend purchases
  • Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades
  • Work wif hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
  • Analyze and make recommendations for hardware and software standardization
  • Ensure desktop computers interconnect seamlessly wif diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions

Support Technologist

Confidential, Bethlehem, PA


  • Support a Mac and PC environment containing 3000 students and 400 staff persons
  • Manage a $1.5m inventory consisting of PC and Mac desktops, notebooks & peripherals
  • Accomplish troubleshooting, resolution & quality assurance of all hardware and software issues
  • Personally fulfill needs for PC and Mac desktop and notebook deployment, imaging,standardization, repair, etc.
  • Contribute findings on software and hardware research as pertains to computing environment

Network Systems Engineer

Confidential, Bethlehem, PA


  • Provided networking administration and engineer support for 1800 users in a Fortune 500 Windows NT NOS environment
  • Performed daily job functions including login script maintenance, emergency d Confidential restores, user and group maintenance, server performance monitor, asset management, cluster management, d Confidential center / NOC cabling and remote console management, server hardware upgrades and repairs, etc. Involved in Lotus Notes administration/configuration/security.

LAN Administrator

Confidential, Durham, NC


  • Provided Novell Netware LAN administration and end-user support for a high-profile community in a crtical care environment
  • Personally involved in product acquisition and research, hardware repair, software troubleshooting, upgrades, etc.

Network Specialist

Confidential, NC


  • Offered online and telephone technical support of Communications Manager/2, a 3270 emulation program
  • Provided quality level II support to Confidential System Engineers in the field and to IT personnel of large corporate sites
  • Took care of problem research and effective resolution to satisfy the needs of the customer

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