Optical Lab Technician Resume

SUMMARY:

Along with nearly two years in Optical Production, I bring over fifteen years of IT and professional experience. I’ve developed ability to translate complex technical information implement solutions.
A facilitator with proven leadership and organizational skills well versed in Logistics, Communications, IT infrastructure, Telecommunications, Network equipment and IT/IS implementation.
An outstanding ability to successfully adapt to constantly changing technical and customer environments has been honed to benefit all employment experiences.
Over ten years of successful team leadership and IT system implementation and maintenance
Demonstrated analytical and problem solving skill sets
Career record built with multiple government agencies, contractors winning record of performance in positions of increased Leadership and responsibility
Six Sigma Management Methodology - Specialist (Greenbelt)

PROFESSIONAL EXPERIENCE:

Optical Lab Technician

Confidential

Responsibilities:

Responsible for programming lens coating computers with recipe desired.
Monitored and performed maintenance during run to ensure quality and completion.
Responsible for operating and maintaining machines on daily schedule.

Call Center Team Supervisor

Confidential

Responsibilities:

Forward facing primary point of contact for issues concerning product operation, repair, & warranty
Maintains and knowledgebase for all company consumer electronics
Updates customer database

Customer Service Representative

Confidential

Responsibilities:

Forward facing primary point of contact for issues concerning customer service
First Call Resolution for customer account, web-site, and product issues
Updates customer database

Quality Control Technician

Confidential

Responsibilities:

Primary point of contact for issues concerning Service Level Agreements and sub-contractor responsibilities.
Covered a large geo-graphical area with responsibility for multiple contractors.
Enforced OSHA standards throughout workforce.
Determined contractor and customer compensation.
Developed multiple process/policy changes resulting in savings exceeding $350,000 annually
Security Clearance TS/SCI/SSBI/CI Poly held until Sept. 2006.
Developed advanced presentations for program budget, current and future projects.
Facilitated program briefings to company and agency directors.
Recruited to provide technical leadership/expertise to Operations (OPS) Configuration Management Board (CMB) for resolution of all Software Development Lifecycle inter-segment/enterprise-level issues.
Coordinated with other Engineering Review Boards (ERB) and Configuration Control Authorities to provide operational perspective and enhance communications with OPS CMB.
Performed acceptance testing and reviews; prepared assessments identifying impacts to areas of responsibility.
Designated as Team Lead during development and installation of telecommunications infrastructure.
Provides key concepts associated with effective project teams
Structured problem-solving methodology for addressing business improvement projects
How to generate bottom-line financial results
Enhanced analysis for process improvement projects
Six Sigma has become a valuable credential in the marketplace. illustrates that candidates have done more than merely complete the - it means they have truly demonstrated comprehension and application of successful project methodology, tools, and techniques.

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