PROFESSIONAL EXPERIENCE:

Desk Side Support Technician

Confidential

Responsibilities:

• Daily problem resolution for desktop and laptop software installation, network connectivity, hardware break/fix; imaging of new PC’s and reimaging to resolve issues, including user data migration. Mobile Data Tablets, SAP, Oracle and Cisco web applications and BitLocker Security Encryption.

Laptop Migration Support Analyst

Confidential, Montgomeryville, PA

Responsibilities:

• Conducted Windows 10 OS, ID management, VPN and MS Office Suite application installation and configuration for M&A asset provisioning and refresh project.
• Documented and updated SOPs and daily project reports.

Help Desk Analyst

Confidential

Responsibilities:

• Provided remote support to national retail apparel stores, distribution centers and business offices on Windows 7 and embedded POS Windows 7 utilizing remote access tools, Service Now ticket tracking and CISCO call management systems.

Desktop Specialist/Systems Analyst

Confidential, Raritan, NJ

Responsibilities:

• Task sequences and IT business user support of virtual server infrastructure.
• Used AWS - Amazon Web Services and Azure in building Windows® servers (Microsoft Deployment ToolsetMDT, Microsoft Deployment Workbench LiteTouch,Out-of-Box-ExperienceOOBE,MSIExec) in an AWS EC2 context (e.g., AMIs, EC2, EC2 Configuration Tools)
• Managed local code edits on Windows® in GIT code repository via GIT Bash.
• Conformed to SDLC using JIRA in AGILE Scrum and ITIL.
• Wrote and updated Knowledge Base Articles and Job Aide documents

Technical Lead

Confidential, Wilmington, DE

Responsibilities:

• Lead Windows migration technician team for Confidential hardware, Operating System and business application upgrade and replacement using SCCM 2012 and proprietary data migration and reporting tools. Managed daily deployment scheduling and completion reports to senior management
• Supported MS Hosted Exchange and OEM software packages via manual installation and through SCCM deployments.

International Site Deployment Manager

Confidential, Wayne, PA

Responsibilities:

• Managed Operating System and Application upgrade project in a highly matrixed, highly dynamic environment.
• Interfaced with stakeholders at all levels to manage and meet client expectations and project objectives across multi-national sites within constraints.
• Performed hands-on deployment and troubleshooting of migrations as needed with SCCM/MDT, USMT, WET.
• Generated daily & weekly reports for senior management in CMDB, MasterControl change management, Excel and Sharepoint.
• Utilized Requirements Traceability Matrix to verify Business unit and infrastructure deployment readiness.
• Creation of software packages for distribution including testing and actual distribution
• Creation of groups and hierarchy for software and update distribution
• Creation of configuration baselines to ensure software redundancy across the environment
• Windows 10 POC evaluation deployment
• Responsible for directing three technical teams per site to execute End to End system migration processes and provide Pre & Post deployment end-user support.

Windows Migration Consultant Engineer / Technical Writer

Confidential, Wake Forest, NC

Responsibilities:

• Provided assistance to in-house SCCM admin team troubleshooting and resolving issues with image deployment to desktops, laptops and POS using Microsoft SCCM
• Performed analysis of SCCM 2007 hierarchy to determine update and upgrade recommendations to address known issues with OSD and application deployment in client environment.
• Created role based administration template and admin process documentation specific to client SCCM environment.
• Re-packaged OEM software packages for both manual installation and through SCCM.

Windows Migration Support Engineer / Technical Writer

Confidential, Princeton, NJ

Responsibilities:

• Produced Workbench workflow chart documentation and work instruction SOP implementation documentation for internal client knowledge-transfer.
• Engaged in client interface at technical and strategic levels to derive the most useful documentation of the methodologies needed to administer, monitor and remediate the SCCM 2012 SP1 infrastructure on a continuing basis within current business/technical/software requirements.
• Utilized Requirements Traceability Matrix to track & verify software infrastructure deployment readiness.

Applications Integrator/ OS Deployment Manager

Confidential, Matthews, NC

Responsibilities:

• Integrated packaged applications for deployment through SCCM 2012 and Admin Studio.
• Creation of software packages for distribution including testing and actual distribution using MS SCCM.
• Identified bugs/installation issues/tracking application packaging/deployment issues in a Sharepoint QA tracking sheet and generated SCCM queries for pre & post-deployment reports.
• Initiated Zero Touch OSD and application deployment, monitoring and troubleshooting on a nightly schedule. Performed GPO & Active Directory configuration for user and device rights management.
• Tested & edited PowerShell scripts for overall task sequence deployment on various models of client machines.
• SCCM 2007 & SCCM 2012 Client Deployment in a migrated version environment.
• Assisted PXE Service Point and Distribution Point configuration for 300 NAS devices that were used for the deployment of Windows 7, accounting, POS, Office 2010 applications to each store.

Technical Writer/Editor

Confidential, Columbia, SC

Responsibilities:

• Provided site-specific documentation of SCCM design, implementation and customizations across the hierarchy with additional documentation of software update management, Operating System deployment & SOPs across the enterprise for banking industry client.

Site Lead Desktop Engineer & Deployment Project Resource Coordinator

Confidential, Philadelphia, PA

Responsibilities:

• Managed 6 person deployment team.
• Guided development of SCCM 2007 Deployment /migration procedure documentation for local technical team via translator.
• Utilized Requirements Traceability Matrix to verify Business unit deployment readiness.
• Populated and queried daily migration reports utilizing MS Excel and proprietary CTMS (Client Tracking Management System)

Desktop Engineer

Confidential, Richmond, VA

Responsibilities:

• Designed, installed and configured SCCM / MDT2010/WAIK deployment server in vSphere, MS Server 2008 R2 test environment to produce Windows 7 Enterprise reference image for Windows 7, Generated Pre-installation boot media and Windows 7 WIM, wrote procedural documentation for in-house staff training in preparation for USMT XP to Win7 migration project

Post Deployment Desktop Engineer & Deployment Project Resource & Communications Coordinator

Confidential, Philadelphia, PA

Responsibilities:

• Implemented post-deployment quality control procedures to ensure end-user satisfaction after Windows 7 deployment and USMT migration for ATOS/Siemens IT. Updating GPO, SCCM 2007 client, advertised programs, hardware functionality and network connectivity. Coordinated resourcing and migration scheduling of new and legacy PCs, laptops & peripherals for distribution, disposition and HD wipe.

Image Deployment Manager

Confidential, Washington, DC

Responsibilities:

• Coordinated scheduling and execution of Work Performance Statement, project objectives and scope for Windows 7 deployment at the Confidential.
• Provided technical services and knowledge transfer to client staff to provide deployable, Confidential Windows 7 image build to ‘bare-metal’ utilizing MS tools, SCCM 2007 R2/R3, MDT 2010 U1, ImageX, WAIK in Windows 2008 R2 environ.
• Configured Vmware workstation 7 clients for Proof of Concept deployment & testing.
• Interfaced with stake-holders and SME’s on-site and via WebEx remote.
• Wrote and produced S.O.P. documentation and knowledge transfer presentations for on-site client staff using Visio, Powerpoint & Publisher.

Configuration/Deployment Technician / Systems Analyst

Confidential, Philadelphia, PA

Responsibilities:

• Held daily responsibility for scheduling, staging, imaging and deploying Windows 7, IBM PCs & laptops, recovering and data wiping of Confidential PCs, & laptops.
• Provided desk-side assistance to client end-users.
• Utilized SCCM for applications transfer & Symantec file transfer.

Team Lead, Imaging/Deployment Technician

Confidential, Newtown Square, PA

Responsibilities:

• Lead On-site SCCM Deployment Team.
• Held daily responsibility for 4 person team staging, imaging, deploying, recovering and data wiping of Confidential, laptops and peripherals.
• Managed inventories of leased vs company owned assets and developed progress reporting to Confidential Project Manager in coordination with on-site client analysts/managers.

PC Installation & Configuration Technicia

Confidential

Responsibilities:

• Tear-down, re-deploy and verify LAN/wireless networked PC workstations, printers, scanners, plotters and multi-function devices.