PROFILE

To obtain a technically challenging leadership opportunity in a medium or large size corporation or healthcare environment while delivering progressive solutions to customers.

TECHNICAL SKILLS

• Software Microsoft Windows Servers 2012/2008/2003 Microsoft Exchange 2013/2010/2007/2003 Administration Windows clients Windows 7/Vista/XP Microsoft Office all applications and versions through 2010 and 2013 including Outlook Word Excel PowerPoint Access Microsoft Project Visio Provision Active Directory 2008/2003 access VPN SharePoint 2010 Allscripts EHR Misys Vision EPIC EMR Cerner EMR SDK Softmed SCM MDLink Microsoft SQL Server 2005/2008 Microsoft Internet Explorer all versions Altiris Remedy GoTo Assist and LANDesk Remote.
• Hardware HP Compaq Dell Gateway TCPIP DNS nic cards hard drives monitors keyboards mice.
• Printers HP LaserJets Xerox scanner/fax/printers.
• Devices Smartphones iPhones iPads Droids ActiveSync configurations.

WORK EXPERIENCE

Confidential

BUSINESS ANALYST

• Monitor and resolve everyday Interfacing issue via ConnectR.
• Addressed and resolved printing and print server issues for users and the server team through Remote Desktop.
• Apply knowledge of technical and business environment to troubleshoot problems in a timely efficient manner.
• Acts as a resource for application technical and user staff for identification and resolution of system problems.
• Liaison for technical knowledge evaluate client workflow documentation.
• Support Coordinator of all tickets in specific queues for Allscripts users connectivity and configuration issues.
• Participates in pre-implementation physician office site assessments and offers system expertise on a specific application s impact to business processes.
• Analyst On-call AOC - Answer/Respond/Assign or Resolve
• Patient Merge Tool Merge duplicate accounts and work with Revenue Cycle Team regarding Allsctipts IDX merge issues.
• Access Request Management -- Processing/analyzing Allscripts EMR Request
• Work closely with The Breakaway Group TBG
• New User Build Allscripts sign-on
• Assign/edit
• Task Team for Providers
• Add Provider Site Task views

Resume

• Add Provider Site Worklist Views
• Scan task basket set up for Providers
• Surescripts
• Provider Admin add/update
• Fluency add/update
• Dictation ID request for dictating Provider only
• Vitals Defaults based on specialty
• Site selector preferences
• Print Defaults by site
• Auto Print Defaults
• PA ordering Authority
• Allscripts Archive Access

Confidential

IMPLEMENTATION SUPPORT SPECIALIST / SERVICEDESK COORDINATOR

Allscripts EHR Misys Vision

• Servicedesk Coordinator of all tickets in specific queues for Misys Vision and Allscripts user connectivity and configuration issues.
• Troubleshot technical user problems and delegate issues identification and resolution of problems for monitored the environment for training testing and Go-Live of application
• Addressed and resolved network issues and connectivity issues for users and the environment with basic DNS TCPIP troubleshooting and Active Directory account settings.
• Worked with vendors for software bugs and connectivity problems as needed.
• Liaison for technical knowledge evaluate client workflow documentation Allscripts EMR - Ambulatory .
• Allscripts EMR Misys Vision Windows 7 Vista and XP clients.
• Conducted pre-implementation physician office site assessments and offers system expertise on a specific application s impact to business processes for Misys Vision and Allscripts EMR in-house applications.
• Developed project plans for new installations rollouts and technical enhancements.
• Trained peers and customer base of physicians and their office staff on Microsoft Office and Allscripts application functionality and PHO-defined policy/procedures.

Confidential

SERVICE DESK ANALYST / TRAINER

• Prioritized and implemented requested changes to Healthcare systems Allscripts and in-house applications.
• Troubleshooted Exchange 2010/Outlook 2010 mailbox and connectivity to solve user and server problems.
• Created delegated and monitored Remedy depending on the nature of the reported problems.
• Identified/resolved healthcare proprietary systems - specific application issues such as EPIC EMR Cerner EMR SDK Softmed SCM MDLink and YNHH Clinicals Portals.
• Resolved technical complications for users with remote support strategies GoTo Assist and LANDesk Remote Tool.

Confidential

SERVICE DESK ANALYST

• Addressed troubleshot and resolved problems with DOC-Link Cerner EDIS Soarian Clinical Soarian Scheduling HMED Invision Mainframe Allscripts Touchworks EMR and Teletracking.
• Averaged resolving problems for an average of 60 calls per day top performer .
• Assisted users with new VPN Active Directory 2008 Exchange 2010/Outlook 2007 SharePoint 2010 and in-house application accounts login problems connectivity and email routing.
• Troubleshooted user search problems and connectivity issues for Microsoft Internet Explorer versions 8 and 9.
• Created and Monitored Touchpaper and LANDesk Ticketing systems Research and Update problem tickets and closed assigned tickets.
• Documented workarounds and troubleshooting to build up knowledgebase tools and resources for Allscripts Microsoft office applications network VPN and Active Directory access.
• Identified and resolved hardware/software problems and web interface configuration issues including mice monitors and printer driver problems print queue backlogs for HP and Xerox printers.
• Assisted users with connectivity problems and permissions issues for HP Dell Oracle and Microsoft SQL servers and applications including web-based applications like SharePoint and in-house databases.
• Resolved technical complications for users with remote support strategies and LANDesk Remote Tool.
• Supported and troubleshooted as necessary VPN Token management. Created edited user data/profiles. Provided new tokens to accounts about to expire and troubleshoot connectivity complications.

Confidential

SERVICE DESK ANALYST

• Delivered technical support to current and new business web-based applications such as CLOAS Performance Plus Transcend Calypso Ingenium FileNet/Genius LIFE70/LIFECOMM Oracle Markview/Discoverer and Reporting Star.
• Liaison for business analysts engineers for required change requests and prioritization for bug fixes for various databases including SQL Oracle and in-house databases.
• Resolved user issues for Windows XP Windows 7 MACs Microsoft Internet Explorer 8.0/9.0 Microsoft Word Excel Outlook PowerPoint and Microsoft Project versions 2003 and 2007.
• Remote Support for offsite users via Net Meeting and SCCM System Center Configuration Manager Remote Tool.
• Provided new accounts account management and troubleshooting for Active Directory domain access and VPN Token management.
• Provided phone support to more than 1 000 global users. Call volume average 16 20 calls per day/ monthly call volume 320 400.

Confidential

NETWORK SECURITY SPECIALIST/PROJECT LEADER

• Responsible for the creation and maintenance of all objects in a 2 200 user environment
• Provide phone support to over 2 200 users worldwide
• Responsible for granting the necessary security access to all associates on the RSA ClearTrust security platform.
• Entitlements Manager set up administrative groups and roles add resources and define company security policies. LDAP migration tools OIM and FIM systems.
• Responsible for granting the necessary security access to all associates on the Business Objects Web Intelligence Supervisor tool.
• Front line support / Altiris tracking support for all Web-based related issues for end users.
• Manages the overall maintenance of the security structure and user authentication for application systems and network integration.
• Work closely with corporate auditor develop best practices auditing policies workflow create Network Security User Guides has it relates to securing company websites.
• Developed auditing procedures has it relates to International and Domestic groups users and terminations.
• Provides leadership in resolution of security related issues. Troubleshooting security problems related to
• UID s passwords and user rights in directory services.
• Responsible for interfacing with users IS security group programmers to resolve and manage workflow.
• QA testing of created software/programs from developers. Responsibility was to test for user friendliness enhancements any bugs in program make recommendations and report back with findings to developers.