Technical Support Rep Resume

OBJECTIVE:

Seeking a position as a Computer Technician/IT Specialist

PROFESSIONAL SUMMARY:

Experience working with several operating systems, hardware and software
Strong personal computer and business solutions software skills
Good analytical and problem solving skills
Good communication skills to interact with team members, support personnel, and provide technical guidance and expertise to customers and management
Good interpersonal skills to interact with customers and team members
Ability to work in a self - directed work environment
Ability to work in a team environment
Logmein Rescue Remote Support Experience
8+ years experience with basic computer troubleshooting skills, instructional experience, installing internal and external hardrives, installing memory cards and video cards etc.
8+ years working in a Helpdesk/Call Center Environment/ Deskside Support
8+ years of providing technical training throughout various delivery methods
+ years of designing/developing documentation for end users and other employees

SOFTWARE/OPERATING SYSTEMS:

Microsoft Office 2003 Software Suite and Applications

Microsoft Office 2007 Software Suite and Applications

Microsoft Office 2010 Software Suite and Applications Windows

Adobe Reader & Photoshop

Java

Windows XP/Windows Vista/Windows 7/Windows 8/Windows 10

Lotus Notes (Lotus Applications)

BMC Remedy Ticketing Software

SDM12

EXPERIENCE:

Confidential

Technical Support Rep

Responsibilities:

Confidential

Field Service Tech.

Confidential

Hardware/Desktop Support Dell Deployment Tech

Confidential

Help Desk

Confidential

Technical Support Representative

Responsibilities:

Good analytical and problem solving skills
Good communication skills to interact with team members, support personnel, and provide technical guidance and expertise to customers and management
Good interpersonal skills to interact with customers and team members
Ability to work in a self - directed work environment
Ability to work in a team environment
Logmein Rescue Remote Support Experience