SUMMARY:

• Provided support for users on Novell Network 4.11 server.
• Maintained network protocols and services including TCP/IP, NetBIOS and IPX.
• Administered Citrix server users including the establishment of connections for internal and external use on Windows NT server.
• Created and set - up user accounts on Windows NT Server for Microsoft Exchange Server.
• Provided help desk support to include Windows NT Workstation, Microsoft DOS level 5.0-6.2, Windows for Workgroups 3.11, Windows 95/2000, Microsoft Exchange Client & Schedule Plus, Windows Office Suite, Office 97, Microsoft Office, Outlook 2000, and other Microsoft application programs.
• Provided network integrity services including the identification and application of operating system updates and hot fixes.
• Provided help desk support including multiple vendor PC’s and printers.
• Configured PC’s and peripheral devices.
• Provided telephone and desktop support for users on a Novell Netware 4.11 Server platform.
• Installed and implemented Microsoft Exchange on Windows NT Server and created new user accounts on Windows NT server for Microsoft Exchange Servers.

TECHNICAL SKILLS:

Operating Systems: Novell NetWare 4.11/ 5.x, Windows NT 4.0, UNIX, SCO UNIX, Windows 95/ 98/ 2000, LINUX, Windows 2003/XP, Active Directory, Blackberry 7520 series

Protocols: TCP/IP, IPX, DHCP, WINS, LAN/WAN

Applications/Databases: Microsoft Exchange, Microsoft Office Standard/Professional, Internet Explorer version 4.x/ 5.5, Cheyenne, Netscape, Lotus E - mail

Hardware/Platforms: Ethernet hubs, switches and routers, Token Ring MSAU's and switches. IBM Compatibles. IBM PC's Models XT, AT, PS/2 Models 25-95, Pentium I/ II/ III, Compaq DeskPro Line, Dell Pentium 0

Tools: /Utilities: Norton Anti-Virus, Norton Utilities, PC Tools, Norton Ghost, ArcServe 6.1, Seagate BackupExec, LapLink, Cheyenne Inoculan, Norton Administrator, Novell GroupWise, Citrix Metalframe, Ongard Firewall, Century Tinyterm Software, VPN Connections

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Desktop Support Specialist

Responsibilities:

• Provided day to day support for the technology Infrastructure, consisting of Compaq desktop PC’s and IBM think pads and Gateway desktops using Windows Active directory, Exchange. Responsibilities will include hardware and software maintenance of desktop PC and laptops as well as network add / move/ changes
• Work affectively with other Departments, Operations, LAN, OPS, Communication / Window Engineering. Main functions will consist of, but not limited to, configuring desktop workstations for various installation of network printers and other request for PC installs, relocations and upgrades.

Confidential, New York, NY

Desktop Support Specialist

Responsibilities:

• Provided hands-on first or second level troubleshooting to solve customer technical issues received via telephone as it regards to all of our technology solutions.
• Installed Microsoft Office applications, Microsoft Exchange/Outlook messaging systems, in both network and stand-alone installations, Windows 98, 2000, Windows NT, and XP workstation clients in an NT server environment.
• Utilized experience in Ethernet networks environment including TCP/IP, and network and dial-up connectivity.
• Installed and configured software for VPN external users.
• Answered, evaluated, and prioritized incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviewed users to collect information about problems and led user through diagnostic procedures to determine source of error.
• Determined whether problem was caused by hardware such as modem, printer, cables, or telephone.

Confidential, New York, NY

PC Administrator

Responsibilities:

• Provided PC software and hardware installation and troubleshooting support for the Department of Citywide Administrative Services (DCAS); including Office of Fleet Administration (OFA), and Bureau of Quality Assurance (BQA).
• Provided PC installation and troubleshooting support for DCAS. In addition to vital assistance in the rollout of new hardware to support new technologies being implemented throughout DCAS including OFA and BQA.
• Maintained and troubleshot local area networks in several NYS offices.
• Provided expertise in current PC based products including: Windows 2000 Server and Professional, Office 2000, Windows NT, Novell NetWare, Windows 95/98, Microsoft Exchange, Microsoft Outlook, Microsoft Office Suite, Microsoft Project, and Visio. Provided client and end user support.
• Assisted users in evaluating new software products and devising new software solutions to meet business needs. Demonstrated potential software solutions for user evaluation.
• Provided network integrity services including the identification and application of operating system updates and hot fixes. Planned and implemented hardware and software upgrades.
• Resolved user problems by conducting technical research and provided problem resolution documentation for use by help desk.
• Provided help desk support including Windows NT Workstation, Microsoft DOS level 5.0-6.2, Windows for Workgroups 3.11, Windows 95, Microsoft Exchange Client & Schedule Plus, Windows Office Suite, Office 97, Microsoft Office, Microsoft Outlook 2000, and other Microsoft application programs.
• Planned and implemented hardware and software upgrades.
• Maintained network integrity including anti-virus and hot fixes. Maintained operating systems updates and patches, assessed risks, and initiated appropriate actions.
• Provided help desk support to include multiple vendor PC’s and printers.
• Responsible for the installation and configuration of the application of wireless and mobile tablets and laptops.
• Configured database and updated base table accounts utilizing Microsoft Access.
• Performed new user orientation for systems logon and usage procedures.
• Installed and configured Sprint PCS connection card for wireless solutions on tables and laptops.
• Setup ISP accounts such as Earthlink and E-Fax accounts for clients.
• Setup field-testing and Beta testing of Microsoft Access accounts.
• Interfaced with upper management on a daily basis to address problems and provide solutions.

Confidential, New York City, NY

Network Administrator

Responsibilities:

• Managed 12 servers including more than 800 nodes, Citrix Firmware XP, SMS/Proxy servers (PDC/PDB), Desktop Administrator and telephone support, created new users, Exchange Server 5.5, ArcServe 2000 installation and implementation. Utilized Ghost software for system imaging and updating.
• Resolved user problems by conducting technical research and provided problem resolution documentation for use by help desk.
• Provided network integrity services including the identification and application of operating system updates and hot fixes.
• Provided help desk support including Windows NT Workstation, Microsoft DOS level 5.0-6.2, Windows for Workgroups 3.11, Windows 95/2000, Microsoft Exchange Client & Schedule Plus, Windows Office Suite, Office 97, Microsoft Office, Microsoft Outlook 2000, and other Microsoft application programs.
• Provided help desk support including multiple vendor PC’s and printers.
• Managed HP print servers on three floors (over 30 printers and wireless communication devices).
• Provided technical support with the Image Document System.