Exchange Administrator Resume Profile

Summary

Windows XP Windows 7-8 Active Directory Mac OS X 10.6-10.8 Office 365 iOS Android BlackBerry Enterprise Server BES ActiveSync DNS Exchange 2003-2013 TCP/IP Microsoft Office 2007-2013 Adobe Creative Suite Cisco VPN Wireless Remote Desktop Protocol RDP Remote Administrator 2.1 Logmein VNC GoToAssist Support Magic Numara Axiom Novell Netware Novell Groupwise SPSS SAS iTunes U AutoDesk Ocularis Shibboleth CampusVue

Work Experience

Confidential

Exchange Administrator

Assisting customers with configuring profiles for Desktop clients Outlook Mac Mail Entourage .
Resolving ActiveSync issues with Blackberry iOS Android Windows mobile devices.
Providing assistance with SMTP relay issues for printer/copiers web-scripts and other applications.
Identifying and resolving mail flow issues
Configuring customer DNS records when necessary.
Facilitating Microsoft Exchange upgrades and migrations.
Onboarding newly migrated customers
Helping customers with various email/Exchange functions Recovering email setting user permissions distribution lists repairing corrupted databases checking email headers to determine mail delivery problems

Confidential

Intermediate Application Support Specialist

Played integral role in migrating 7 000 staff and Faculty email accounts from Novell Groupwise to Microsoft Office 365.
Revolutionized software distribution by converting campus from a manual process to a self serve software download site.
Solely responsible for providing support with regards to MS Windows MS Office SAS SPSS Adobe Creative Suite and other centrally-owned end user computing tools to over 40 000 students staff Faculty.
Administrating Office 365 accounts and permissions by running scripts via Windows PowerShell.
Creating and updating online support documentation to assist end users with software installations.
Addressing all Faculty/Staff issues with Exchange ActiveSync on Android and iOS mobile devices.
Managing and updating user permissions and content for the University s iTunes U site which has since been ranked by Apple as one of the top ten sites amongst all Colleges/Universities.

Confidential

IS T Support Desk Specialist

Provided Tier I support to a campus community of over 40 000 students staff Faculty members for a range of campus technical services and applications.
Resolved 88 of hardware/software/network issues experienced by University students staff and Faculty members upon first contact.
Created Knowledge-Base articles which helped to improve the efficiency of the Help Center s troubleshooting processes.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship