Desktop Support Technician Resume Profile

Summary

Ambitious hard-working analytical and detail-oriented Computer Technology Professional seeking employment opportunity in the Network Administration/IT Support Industry that will allow for both personal and professional growth and advancement. Extensive training and real world experience in computer systems and hardware/software debugging. Strong aptitude to solve the most complex of problems and meet or exceed goals. Possess first-rate communication and collaboration skills to lead and work in concert with diverse groups effectively. Comfortable in a fast paced environment with a strong reputation as a flexible team player with a positive attitude.

Oral/Written Communications
Priority/Time Management
Critical Thinking
Detail Oriented

IT Security
Network Administration including LAN/WAN/VPN
System Administration

UNIX/Linux/DOS
Registry Editor
MSConfig/Sysinternals Suite
PC Maintenance/Repair/Troubleshooting

Professional Background

Desktop Support Technician

Confidential

Provide tier 3 technical assistance and help desk support for incoming queries and issues related to windows and Mac computer systems software and hardware respond to queries either in person or over the phone and document problems and resolutions in the knowledge base in an detailed and accurate manner.
Train computer users and maintain daily performance of computer systems respond to email messages for customers seeking help ask questions to determine nature of problem walk customer through problem-solving process.
Install modify upgrade and repair computer hardware and software clean up computers and run diagnostic programs to resolve problems resolve technical problems with Local Area Networks LAN Wide Area Networks WAN Virtual Private Networks VPN and other systems.
Install computer peripherals for users follow up with customers to ensure issue has been resolved gain feedback from customers about computer usage and run reports to determine malfunctions that continue to occur.

Technician

Confidential

Diagnosed software and hardware problems tracked prioritized and documented requests using an IT support request system installed and configured new computers and other IT equipment.

Repaired and upgraded different types of computers software and hardware identified problems and repaired printers copiers and scanners kept track of IT supplies and equipment e.g. cables and adapters
Performed regular updates of servers installed cables in the organization researched and learned about new software in the market that relates to the organization s functions and documented systems.

Intern - Technology Department

Confidential

Observed and assisted IT personnel in the installation of hardware and software systems and telephone equipment maintenance and repair of equipment and the troubleshooting a variety of computer and telephone issues.
Assisted in setting up computer security measures configuring computer networks and offering technical support on-site or via phone or email.

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