Helpdesk IT Support Technician Resume

OBJECTIVE

To obtain a career as Help Desk Specialist where I can build relationship with associate, apply strong verbal communication, team work mentality, detail orientation and problem solving skills in a collaborative work environment.

TECHNICAL SKILLS

Software: Oracle Virtual Box - Hyper-V, Microsoft Office 365 Outlook 2016, Microsoft Windows 10 imaging Deployment, Microsoft Exchange, Microsoft Migration tool, System Center Configuration Manager(SCCM), DHCP Domain Controllers Configuration, Microsoft SharePoint, Group Policy Management Point Of Sales Sharwell Ticketing Systems(POS), BMC Remedy System

Hardware: Dell Laptops, and Workstations, Fixing Smartphones and having the ability troubleshoot mobile devices, set up iphone and Androids time zones, and passwords reset

PROFESSIONAL EXPERIENCE

Helpdesk IT Support Technician

Confidential

Responsibilities:

Assisted internal users with software, hardware, applications and peripherals, troubleshooting, configuring, and maintaining systems in a Windows 10 environment
Facilitated renewal Desktops and Laptops PC’s to all field associates workstations.
Building Windows Domains installing windows 10 imaging deployment to all workstation by joining Domain groups
Responsible Microsoft Exchange creating & managing user accounts provide access to appropriate file server by using Active Directory and Office 365.
Responsible for performing DHCP (LAN/WAN) domain networking configuration maintenance to the routers and switches to resolve some connectivity issues through the following affects: Cisco IP phones, email, mainframe applications and printing
Responsible for contacting departments on a daily basis using BMC Remedy Ticketing System to record incident reports, and make emails requested.

Account Sales Representative

Confidential, Melrose Park, IL

Responsibilities:

Ranked as the no.2 Printing Specialist in the Chicago South District in team lead
Responsible for Engaging customers and sell HP solution with supplies attached to each sale including either ink or instant ink and media
Sold over $32,000 worth HP merchandise product throughout Best Buy and Office Depot last past 4 months
Trained retail Store associate on how to set up demo mode using HP printers (When I'm not in stores)
Checked inventory audits levels before and after leaving store events

Desktop IT Support Specialist

Confidential, Bolingbrook, IL

Responsibilities:

Worked with POS by using BigFix use or other centralized deployment tool Experience working with VeriFone pin pad tool
Responsible for calling up to 40 Confidential stores daily for verification to check to see if VeriFone’s was installed correctly
Installed Updated Operating Systems into VeriFone, and making sure bar code reader was accurate to debit/credit card chip reader
Used Command line/batch script Window Server 2012

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