Desktop support Resume

OBJECTIVE:

To obtain an IT support / Desktop Support Specialist position that invites technical challenges in support and administration of different platforms.

PROFESSIONAL EXPERIENCE

Confidential

Desktop support

Responsibilities:

Maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals.
Documents, maintains, upgrades and replaces hardware and software systems.
Responsible for supporting the laptops, desktops, and applications deployed throughout the company.
Support BMC Track - it help desk system.
Provide prompt, professional response to incidents and service requests.
Assist employees with file and print server access, application configuration.

Confidential, NJ

Desktop Support Analyst

Responsibilities:

Provide technical support for users and ensure proper maintenance of workstationsprinters and peripherals.
Responsible for the creation/administration and deactivation of local Windows, Active Directory, and Exchange user accounts.
Assisting users in identifying and resolving OS Windows 7/8/10; Mac OS X 10.x, and various applications related problems.
Deploy new desktops, laptops and printers, installing operating systems, applications, drivers and configuring network properties and hardware.
Assisted with training events and equipment breakdown response.

Confidential Philadelphia, PA

Desktop Support

Responsibilities:

Installing, maintaining, support, imaging, deployment (Server 2008/2012, Windows 7, Mac OS X, Altiris)
Troubleshooting hardware, software or peripherals at the desktop.
Support Moka5 Suite for run virtual desktop from consumer deviseshttps://en.wikipedia.org/wiki/Smartphone including iPads, iPhones, and Smartphones.

Desktop Support Technician

Confidential, Norristown PA

Responsibilities:

Diagnose, troubleshoot and resolve software and hardware problems.
Develop knowledge base information to be used by Help Desk services to solve problems.
Deploying (SCCM 2007; MDT) firm standard desktop and laptop images, software patches, security updates. Additionally, bring experience in application scripting and administration tools including wise script, windows batch.

Confidential, Wilmington, DE

Desktop Support Specialist

Responsibilities:

Client/Server imaging: Apple Server Utilities deploy studio.
Deployments and distribution: Provides support and administration of Mac workstations via JAMF Casper Suite management tools.
Scripting: Bash shell, Ruby.
Analyzing, testing new hardware and software.
Troubleshooting MAC client issues.

Confidential

Desktop Support

Responsibilities:

Environment: Linux/Unix/Windows/VMware ESX ESXi.
Aix/IBM Power 740 server, Disaster recovery for virtual environments.
Disaster recovery, Test and migration P2P, P2V, V2V

Confidential

IT Support

Responsibilities:

Installing, maintaining, support (Windows XP, 7; Mac OS X) and troubleshooting hardware, software or peripherals at the desktop.
Providing new staff with system orientation as well as contributing to processing and procedural documentation, developing Frequently Asked Questions to assist users.
Installation of applications on new desktops, laptops and following asset management practices to track inventory of hardware and software.
Responding to calls and providing responses and installing, maintaining and troubleshooting hardware, software or peripherals at the desktop for Intel and Apple devices.

Confidential

Systems Engineer

Responsibilities:

Server consolidation program through use of VMware ESX4.0/4.5 server and VMware VirtualCenter.
Ensure server data integrity by evaluating, implementing and managing appropriate software and hardware solutions.
Implement appropriate levels of system security.
Perform change management planning.
Perform server tuning, system upgrades and patches.
Prepare working Application profiles and Migration Plan documents.

Confidential, Conshohocken, PA

Systems Administrator

Responsibilities:

Deployment servers, desktops, notebooks.
Verifying that hardware and software is properly installed and that the server communicates with other network devices. Correct functioning for software applications is verified through validation of the software applications.
Trouble shoot any problems with the Macintosh computers, servers or network problems for the Apple environment.
Manage all access to users account.

Confidential Valley, PA

UNIX/Linux Systems Administrator

Responsibilities:

Maintained Unix/Linux Sun Microsystems Ultra Series platform.
Developed shell scripts and programming tools to automate UNIX administrative tasks.
Keeping System log, Performing system backup and restoration of data.
Managing the use of disk space, memory, network segments & other communication devices.

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