SUMMARY

A system professional offering a comprehensive background seeks a career challenge where experience will enable me to contribute to an organization s overall objectives by lowering total cost of ownership.

AREAS OF EXPERTISE

TECHNICAL SKILLS

• Development Visual Basic Java C Team Foundation Server
• Backup Backup Exec HP Data Protector
• Virus McAfee Norton Enterprise Management
• VoIP Cisco PBX Phones PoE Switches
• Migration Support Windows 2000 to Windows XP Windows XP to Windows 7

PROFESSIONAL EXPERIENCE

Confidential

Sr. Application Management Engineer/ Desktop Engineering Team

• Application Validation
• Work with Vendors to troubleshoot applications
• Work with Vendors to discover and package applications for deployment.
• SCCM 2012 admin
• SCCM Portal
• Install and support of Windows 2012 server
• MDT
• WIM and Image creation
• GPO Change Management and creation.
• Application Packaging with InstallShield and Orca
• Citrix Xenapp and XenDesktop VDI
• Citrix Application Deployment and VDI Access
• AD Deployment Management and Security automation scripting using VB and Powershell.
• Provide documentation and resolutions to customers
• Manage Packaging work flow
• Manage Application deployment process

Confidential

Team Lead Triage Team

• SCCM 2007 to 2012 migration
• SCCM Portal
• Application Packaging with InstallShield and Orca
• Install and support of Windows 2012 server
• Provide technical oversight and management
• Citrix Xenapp and XenDesktop VDI
• Citrix Application Deployment and VDI Access
• AD Deployment Management and Security automation scripting using VB and Powershell.
• Manage team of 6 to 9 personal
• GPO Change Management and creation.
• Assign trouble tickets
• Maintain team SLA s
• Provide documentation and resolutions to customers
• Hold team meetings
• Participate in Customer meetings
• Work with customer on incident management
• Weekly scorecard to management
• MDT
• WIM and Image creation

Confidential

Sr. Desktop Engineer

• 3rd and 4th lvl desktop support for Deskside support personal
• Application Packaging with InstallShield and Orca
• Automation Scripting VB Java and Powershell.
• Deployment of applications Radia and working on SCCM 2012 .
• GPO Change Management and creation.
• AppSense research and evaluation
• Citrix Xenapp and XenDesktop VDI
• VM Ware Servers maintain installation and monitor
• Reduced and standardized Installation process.
• MDT
• WIM and Image creation
• Automated Installs reducing overall man hours.
• Citrix Application Deployment and VDI Access
• Microsoft Exchange 2010 Management
• Active Directory Management
• Install and support of Windows 2012 server
• QA and Test application
• Symantec Endpoint Management
• AD Deployment Management and Security automation scripting using VB and Powershell.
• Image creation Windows XP 7 using Ghost ImageX WAIK DISM MDT and WSIM.
• BitLocker Encryption

Confidential

Sr. Hardware and Software Configuration Analyst

• Setup and Maintain HP Data Protectors for Client systems
• Maintain Development HP Data Protectors
• 3rd and 4th lvl desktop support for Deskside support personal
• Application Packaging with Admin Studio InstallShield
• Deployment of applications SCCM 2007 and GPO.
• Reduced and standardized Installation process.
• Installation and Maintain of Windows 2003 and 2008
• Hyper V and VMWare Virtualization server and development environments.
• Image creation Windows XP 2003 7 2008 using Ghost ImageX WAIK DISM and WSIM.
• Citrix Application Deployment and Access
• Windows XP to Windows 7 Migration
• Automation Scripting VB Java and Powershell.
• Automated Installs reducing overall man hours.
• Project Management for many customers.
• AD Deployment Management and Security automation scripting using VB and Powershell.
• GPO Change Management and creation.
• Install Terminal Server or Citrix.
• OS Security Hardening.
• QA and Test application
• AD Deployment Management and Security automation scripting using VB and Powershell.
• Create Tools and software to simplify install and admin tasks.
• Customer Service and support.
• Create and maintain all user installation documentation.
• Create and Maintain all QA testing and check lists.
• Oracle Server Install automation.
• Team Foundations Sever Administration and development.
• Create Functional requirements for updates or new products.
• HP Data Store
• Linux/Unix Deployment
• Hardware Trouble Shooting.
• Installation of Cisco Switches and Routers.
• WSUS patch management.
• Norton Enterprise Virus deployment and management.

Confidential

Sr. IT Analyst

• Contributed to the compilation of Windows XP migration
• Package and manage applications for install using Wise products.
• Remediate issue with application installs or conflicts as requested.
• Package and manage applications for access via Citrix.
• Wise Compatibility Database
• Deployment of applications SMS SCCM .
• Image creation Windows XP using Ghost.
• Customer Service and support.
• Create and maintain all user installation documentation.

Confidential

Sr. Application Packager

• Packaged and managed applications for install using Wise products.
• Remediate issue with application installs or conflicts as requested.
• Package and manage applications for access via Citrix.
• Deployment of applications SMS SCCM .
• Wise Compatibility Database
• Image creation Windows XP using Ghost.
• Customer Service and support.
• Create and maintain all user installation documentation.