Telecommunication Support Resume

PROFILE:

A well - established IT Specialist with exceptional interpersonal, communication, organizational skills and leadership skills with professional and progressive technical experience seeking to leverage my skills in configuration, troubleshooting, administration, maintenance and escalation support for various technologies for a small, medium to corporate enterprise environment.

SKILLS:

Microsoft Windows 10/8/7, Linux & Mac OS X

Microsoft Windows Server 2008, 2012, 2016

Microsoft Office 365, 2016

Project Management

Data Management & Analysis

Manage Engine Asset Explorer

IBM Maximo

WORK EXPERIENCE:

Confidential

Telecommunication Support

Responsibilities:

Provides great Customer Service
Configure, troubleshoot and maintain and voice, FIbe TV and internet system and end user software applications
Build and manage fiber network and services
Install and repairtelecommunication equipment, hardware and software products and provide service to clients.
Manage ITAM tickets and escalations as it relates to SLA commitments
Maintained inventory and log all repair/service/install activities
Install and configure and update routing and networking protocols, firewalls and security software on client network.
Maintain and gather data

Confidential

Jr. System Administrator

Responsibilities:

Installed, configured, maintained, and provided technical support for client and server workstations
Install and support end-user software applications
Install, troubleshoot and repair computer systems and computer peripherals
Maintained user account information, including rights, security and groups with Microsoft Active Directory and GPOs.
Remotely administrated server operating system2013, 2012, 2008 and provided mobile user support to clients.
Configured and supported cluster environment to maintain high availability of business operations
Deployed and managed standalone and cloud VMs on Microsoft Hyper-V virtualized environment
Troubleshot OS-related issues by analyzing Event Logs and coordinated with vendors for hardware replacements
Prioritized critical incidents, performed root cause analysis and reported to client with a solution
Architected, designed corporate website in 3 tier model and coded using ASP.NET, Java script, C#, and SQL Server
Analyzed, troubleshot, resolved hardware, software and network connectivity issue on desktops and performed daily backup operations, ensuring all required file systems and systemdata are successfully backed up to the appropriate media

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