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Pc Admin/desktop Admin Resume

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Birmingham, AL

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SUMMARY:

Responsible for setting up, configuring, maintaining and supporting the PC hardware, software, mobile devices and printers used by employees in the organization.

PROFESSIONAL EXPERIENCE:

Confidential, Birmingham, AL

PC Admin/Desktop Admin

Responsibilities:

  • Responsible for setting up, configuring, maintaining and supporting the PC hardware, software, mobile devices and printers used by employees in the organization. install, repair and analyse hardware, software, and peripheral equipment, following design or installation specifications. document service request with appropriate communication with customer for resolution, and observations, if any, using incident and service request management system understand business requirements and provide appropriate solutions within the approved budget and timelines. provide appropriate support according to roles and SLA. comply with and be aware of HW, SW and Security policies collaborate with other IT domains and non - IT stakeholders to provide the required level of service and incident resolution. manage relationships with relevant PC vendors for hardware and software needs, as required. ensure timely support to VIP customers and appropriate TAT for critical project requirements. participate in POCs and global PC projects, and undertake testing of new generation PC equipment such as desktops, laptops, screens. support war-room provisioning, town-hall support, meeting room support, etc. create and update process documentation and the relevant records to support compliance requirements related to ISO-20000:2011 certification. manage and lead Root Cause Analysis, Lessons Learned and prevention processes to meet high standard deliverables and ensure company methodology is followed. responsibility of setting up, configuring, maintaining and supporting the PC endpoints used by employees in the organization. provide appropriate support according to roles and SLA.
  • Comply and Collaborate with other IT domains and non-IT stakeholders to provide the required level of service and incident resolution.

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