IT Support, Freelance and Consultant Resume

SUMMARY:

Computer engineer (20 years of experience )
Very good and high skills in Networking, AS400/Iseries, Windows Systems Server and PCs (IBM, HP Compaq, Dell, and others) OS in networks LAN and WAN, Helpdesk, IT Support and End - users training.
This allows me to stock great experiences in networking mainframe and/orPCs.
Always thinking to satisfy end-users applications and databases.
Administrator of PCs System by Windows Server Network LAN/WAN/VPN ; Using and managing all Microsoft Windows Office suite for Support, Security Systems and Network Access.

PROFESSIONNAL EXPERIENCE:

IT Support, Freelance and Consultant

Confidential

Responsibilities:

Managing and Administrating IBM Iseries: Systems, Users, Ddatabases, and ERPfor Life Insurance and Pharmaceutic Group:
More than 150 end-users and around 25/30 daily calls for support on site or over the phone.
Different Versions of Systems from V4Rx to V7 of AS400/Iseries.
Training end-users for better use of their Tools (Hardware and Software: System and Office suite)

Confidential

System Admin IT Support and Help Desk

Responsibilities:

Managing for remote site and users; HelpDesk and IT Support for End-Users and Managers ; Around 150 end-users and more than 25 call for Support and assistance ;
Network, Databses and Systems Administrator(AS400, Iseries, I5, DB2; ;Windows 2008 Server, Microsoft Office 2003/2010) ; Helpdesk, LAN/WAN

Confidential

IT Director

Responsibilities:

More than 200 users on site and remote services ; Technical support on site and remote for more than 30 calls per day;
AS400/Iseries and WindowsNT/2003 Server System Administrator e-series;
Participated in the planning and implementing ERP for customer services and accounting in AS400;
Managed and administrated DB (DB2), users and Network for multiple areas;
Tapes backup and restore (With SLR32, SLR60, SLR100, LTO and DAT storage/backup systems);
Crystal report administration;
Planned and organized the network installation for computers and phone systems;
LAN and WAN administration in several locations in the country: TCP/IP; VPN; ADSL; VNC tools for remote systems; Managing Routers (Cisco, Linksys, Bewan LanBooster);
Helpdesk, IT Support, great experiences in laser (Lexmark T630N, T640N and others) or barcode printer for customers
Data Exchange improve between IBM mainframe and PCs by file transfer systems.
Users profiles access control, and security for the Systems, Data and Network.

Confidential

Computer Engineer

Responsibilities:

AS400 (Model 520) System Operator and Administrator;
Hunderd users needind assistance and technical support. Handling more than 25 calls everyday ;
Applications and Data Base Administrator, manager and Operator for Insurance Policies;
Using ODBC and VB for managing data for PCs by MS Access and Excel;
Managing and training end users for policies application named LSP (Life Support Plus) and GL (General Ledger);
Managing interface between customers operations and accounting;
Networking Operations for TCP/IP and Windows NT4 administration.
Training end-users and helpdesk

Confidential

Chef Of Management Information

Responsibilities:

More than 200 end - users and providing help desk over the phone or on site for more than 20/25 calls every days ;
Participated in the migration of applications between AS400 and PCs Network under Windows NT4, TCP/IP VPN;
Installed and configured TCP/IP Network and Windows NT4Serveur in different location of the country;
Installed management Application Sage Sybel Ligne 500(accounting, customer services and pay);
Trained and assisted users with OS systems Windows and applications.