Data Analyst Resume Profile

Work Experience

Confidential

Data Analyst

Team with management in order to develop best metrics and methods for new and existing reports.
Responsible for generating sales reports based on multiple metrics using a combination of SalesLogix MySQL Workbench Microsoft Access Microsoft Excel and Crystal Reports.
Formats and imports data for new projects into SalesLogix and MySQL Server databases.
Edit and/or correct existing data when necessary within SalesLogix and MySQL databases.

Confidential

Senior IT Specialist

Responsible for Tier 2 and Tier 3 support of in-house pharmacological consultation software
Troubleshooted network and VPN issues for remote users
Maintained and repaired Firebird databases on remote machines
Managed user accounts rights and permissions using Active Directory
Mined Oracle and Firebird databases for reports and troubleshooting existing reports using SQL
Checked data structure and integrity within XML files
Beta-tested scheduled and emergency program updates
Created test plans and test cases for Quality Assurance
Created end-user as well as Tier-1 and peer Knowledge Base document at ion
Created change requests and bug reports using proper Change Management process and procedures
Interacted with vendors end-users senior management and program developers on a regular basis

Confidential

Help Desk and Data Center Operations
Supported all Microsoft JD Edwards AS/ 400 Citrix and in-house applications.
Backups and restores of files and servers using the Veritas backup system and AS/400
Managed and developed call statistics reports and database
Monitored voice and data circuits troubleshooting and escalation to vendor
Created and applied server and desktop images using Ghost
Created and managed IT documentation of processes and procedures
Troubleshooted JD Edwards both at user and data levels using SQL
Support of Blackberry and PDA devices
Managed security access in Novell and Windows
Created new documentation for all previously undocumented processes and updated existing documentation for the move to Costa Rica
Educated and helped formulate plan for fighting spyware and malware
Trained helpdesk staff and created documentation for the implementation of SMS
Created documentation for and assisted tier-2 and 3 in JD Edwards implementation and troubleshooting
Created database reports and processes for tracking incoming calls to the helpdesk

Qualifications

Skilled in SQL Active Directory XML
Able to data-mine and create reports using reports writing software or in standard Microsoft Office formats
Well versed in the Sarbanes-Oxley and Change Management processes and protocols
Experienced in software QA process Test plan creation test case writing and software testing
Specialized in client focus communications and interact ion
Proficient in creation of knowledge-base documentation for both end-users and technicians