Technical Analyst Resume Toronto, ON - Hire IT People

SUMMARY:

Technical Aptitude: Integrate solid technical acumen to create security protocols and troubleshoot networking issues under time constraints while managing IT office duties. Urgently respond to user inquiries and requests. Create and implement IT policies and systems to ensure systems are operating TEMPeffectively and efficiently.
Team Leadership: Represent single point of contact for all technology - related concerns for all 50+ customers across Canada at Confidential . Resolve customer inquiries using IT strategy and negotiation. Led a group of desktop technicians in performing desktop rollouts for large government offices and financial institutions.
Project Management: Selected to participate in teh migration project of a major banking service from United Kingdom to Toronto office at Confidential ; applied time management and skilful negotiation to ensure project success.
Team Builder: Interface wif third-party vendors for technical support; coordinate support of internal and external support groups to escalate and resolve technological matters efficiently.

TECHNICAL SKILLS:

EXPERTISE: Desktop Support Technical Support Scheduling Data/Software Migration Hardware/Software Troubleshooting Team Leadership Project Management Customer Support Quality Assurance

PROFESSIONAL EXPERIENCE:

Technical Analyst

Confidential

Responsibilities:

Member or team responsible providing technical support to Financial Analysts, Investment Advisors.
Technical Analyst for BMO desktop/laptop users across Canada.
Provide technical support on hardware, software and all related technology devices, scanners, printers, mobile devices
Windows 7, Office 2010, Windows 7 management console, Active Directory
Call logging in Service Now
Troubleshooting software errors, email, application errors.
Provide support via telephone and remote tools, Dameware.
Windows 7 migrations, data, file transfers.
Email transfers.
Co-ordinating wif internal/external support groups to troubleshoot and resolve network outages.

Confidential, Toronto, ON

Production Analyst

Technologies: IBM/Dell Desktop/Laptop, Microsoft Office, Windows XP/7, HP Printers, Remote Tools, One Note, Sharepoint, Lotus Notes, Remedy, Service Desk, MS Server 2003/08, Citrix, VM Ware

Responsibilities:

Implemented new IT support processes and procedures for new clients; fostered innovative practices.
Contacted third-party vendors for technical support; coordinated and elicited support of internal and external support groups to escalate and resolve technological concerns.
Monitored and recorded all calls in ticketing system using Remedy and SD Plus. Ensured prompt response to incidents in a timely fashion in compliance wif service level agreements.

Production Analyst

Confidential, Toronto, ON

Technologies: Standard Software/Hardware, HP Desktops, AS400, Custom Applications, PC & Mainframe, Unix, Citrix, VMWare, MS Access, MS SQL; Confidential: Service Centre, AutoSys, Tidal, BESS, IWS, StorQM, Storedge

Responsibilities:

Selected to partake in teh migration of a major banking service from United Kingdom to Toronto office; utilized time management and extensive negotiation to ensure a smooth transition.
Worked wif various technical and non-technical teams to resolve issues; cultivated trusted relationships.
Documented and followed up wif technical staff to resolve high-priority concerns. Offered TEMPeffective suggestions; identified and settled critical production issues to other team members.
Maintained 7 daily production schedules; ensured accuracy in procedures, execution time, and related documentation; boosted impact of new team members. Reduced learning time by 50% - 6 to 3 months.

Systems Service Support - TEAM LEAD

Confidential, Scarborough, ON

Technologies: MS Windows, Office, Exchange/Lotus Mail, Active Directory, Imaging, Blackberry, Palm

Responsibilities:

Set up new IBM desktops and related peripherals, personal digital assistants, printers, scanners, and hardware; met deadlines and complied wif Information Technology Infrastructure Library standards.
Performed data/software migration and desktop support services. Tracked halpdesk calls in Remedy system. Serviced/IMAC for systems, POS, desktop personal computers, and AS/400 across teh province.
Executed quality assurance procedures to ensure successful migration.

We provide IT Staff Augmentation Services!

Technical Analyst Resume

Toronto, ON

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship