PROFILE

Strong technical support background includes network design system security and administration troubleshooting of hardware and software network support and user training. Excellent communication and customer service skills.

Technical Expertise

• Operating Systems Microsoft Windows Server 2003/2008 Vista XP 2000 DOS NT 4.0 ME 98 95 Unix/Linux AIX
• Networking Protocols TCP/IP DHCP DNS WINS HTTP FTP VPN IEEE 802.11 WEP WPA
• Hardware/Peripherals Workstations Servers Laptops PDAs Routers Switches Hubs Gigabit Ethernet Printers Scanners Copiers Faxes Modems RAID SCSI Tape Drives
• Microsoft Administration Active Directory Terminal Services Remote Desktop Remote Installation Services Group Policy Software Deployment IIS Exchange 2003 Office Outlook Project Word Excel Access Power Point and Visio
• Additional Skills Remedy Action Request System CA Zenoss Veritas Backup VMware Solarwinds Shell Scripting HTML FireEye Orion Nessus Cyberguard Netcool AirMagnet Nessus NetBackup WhatsUpGold RSA LogLogic

Employment History

Confidential

Sr. NOC Analyst

Creating user UNIX and ORACLE accounts and Implementing of scheduled changes and responding to alerts from tools such as Nagios Unix monitoring SCOM Windows monitoring and Sitescope monitors all sorts of things . Monitoring access to and from the data center. Administer scheduled and user requested NetBackup jobs. Administer Active Directory account creations and terminations and Exchange mailbox increases.

Confidential

Command Center

Monitoring of backend banking applications infrastructure operations and mobile. Batch / Job completion monitoring. Open and update incident tickets and engage required support personnel. Initiate and facilitate communications on bridge calls and other collaboration tools. Ensure that actions are timely based on incident priority and interactions are professional. Identify and correct or advise on operational issues for supported environments. Inform Operations Management Problem Management and Incident Management of issues/concerns escalating promptly when necessary.

Confidential

NOC Analyst

Support and assist primary and secondary level troubleshooting of all circuits and connected network equipment. Work and liaise with other facets of IT including Engineering Development Networking and Security. Engaged in active network server and application monitoring ensuring high availability at all times. Monitoring software was Zenoss and Solarwinds. Acknowledg alerts and investigate outages. Open and work Remedy service tickets on LAN / WAN outages and document all activities required to resolve the outages.

Confidential

Active Directory Migration

Actively perform administration of the Active Directory deployment for the Department of Human Resources throughout the state of Maryland. Duties included surveying machines to record desktop information and drive mappings migrating user s data from their old Novell profile to their new Active Directory profile ensuring user s have proper rights to shared folders on the network servers. Systems occasionally required re-imaging from Windows 2000 operating system to Windows XP operating system. Tickets and end user issues were tracked with Remedy.

Confidential

Desktop/Avaya Phone Support

Desktop support of Windows XP environment and HP printers/multi function machines. Duties included managing Exchange 2003 Active Directory and network cabling and support as well as programming and setup of telephones.

Confidential

Data Analyst/Help Desk

Maintained mission critical databases and provide uninterrupted customer service for proprietary system as well as MS Office Access Word Excel and PowerPoint. Ran queries and extracted information in proprietary format and to MS Excel for reports. Performed daily and weekly downloads via dialup ftp and web for import. Administered user accounts for network email and proprietary databases. Performed company critical duties including banking file transfers on a weekly basis. Created and delivered monthly and quarterly reporting of services and securely deliver to County offices.

Confidential

Consultant

Assignments include Security Consultations and Installations for townships and municipalities to telecommunications conversions for large multi national financial institutions and desktop support for hospitals and government organizations.

Confidential

Information Security Engineer

Security audits for external clients including physical network and wireless. Low-level audits and develop subsequent reports for client presentation. Performed quarterly internal security audits and contact of management for course of action. Built and maintained systems for security auditing and intrusion detection. System configuration and support include HP-UX/IBM AIX/AT T System V Solaris Linux and Windows varieties.

Confidential

Network Abuse

Responded to incidents violating the Acceptable Use Policy and performed low-level audits and developed subsequent reports to identify abuse of policy. Ensured immediate and accurate response to abuse policy and security issues affecting Comcast Subscribers. Contacted subscribers that were in violation of the acceptable use policy and provided education for security when necessary. Supported the administration of multiple systems including Windows 2000 HP UX and Red Hat Linux.

Confidential

Network Engineer

Installed networks ranging from Windows to AS/400 and HP UX. Performed network cabling general system troubleshooting and password and data recovery services. Provided support for client databases using ACT and ACCESS and conversion between platforms. Support performed on-site remotely via pcAnywhere and by telephone.

Confidential

Helpdesk / Desktop Support Technician

Installed and maintained clients software hardware support hardware repair of PC s support and repair of printers HP III 5n 5m 5si s 8 1100 and help desk.