SUMMARY

• 14+ years of experience wif large systems as a technical expert on server support on Windows NT/2000/2003/XP, Microsoft Exchange 5.5/2000, and Oracle/SQL Server 2005 and PeopleSoft
• Operating Systems (Linux, Unix, AS\400, and Windows)
• Excellent knowledge of Perforce, Puppet/Chef, GIT, Jenkins, Clear case, ANT, TFS, Rally, VersionOne, Power Shell, VB Scripting, VBS Scripting, C++, C#, DB2, SQL Server, SQL Scripting, SSIS, JAVA/J2EE, SAS, AWS, v - Cloud, VM Ware, .Net, Crystal Reports, VSS and Code Management.
• Fundamental Networking skills include TCP/IP, DNS, SMTP, WINS and DHCP.
• Knowledge of TEMPeffective bandwidth, image and backups management, and wireless networks.
• Exposure to networking and security hardware and software including routers, switches, hubs, scanners, LAN, WAN, WLAN, frame-relay, enterprise anti-virus, SAN, VPN and firewalls.
• Working knowledge of all IBM products, Compaq, Mac and HP platforms (e.g. peripherals, printers, scanners, wireless scanners, desktops, and laptops) and trouble shooting

PROFESSIONAL EXPERIENCE

Confidential

Release Manager

Responsibilities:

• Assisted in planning the Release cycles and maintaining release calendar
• Evaluated and manage risks associated wif each release
• Worked wif Product and Development teams to identify changes in each release in order to maintain continuity and integrity in the product
• Coordinated release content and collateral needed to internal and externally communicate changes
• Managed relationships and coordinate work flows between teams (Development, Product, Support and QA)
• Conducted Release Readiness reviews, Go/No Go Reviews
• Coordinated internal education on new features and products
• Weekly Release Reviews wif Development and QA teams
• Worked wif Development team to understand impact of code changes/additions
• Continued to work on improving release process and automation
• Facilitated meetings to discuss release scope and impact on current product status
• Worked wif Development Team to identify and document release procedures and change management
• Maintained a release repository and manages key information such as build and release procedures, dependencies, and notification lists
• Created key metrics and identify opportunities to make tactical improvements to the release management process
• Demonstrated experience managing complex projects (particularly technology projects) - 3+ years must
• Required advanced knowledge of software development lifecycle
• Working knowledge wif agile methodology and successful agile techniques such as User Stories, continuous integration, agile estimation, etc.
• Ability to understand backlog tracking, burndown metrics, velocity, and task definition
• CI/CD - Continuous Integration/Delivery tools knowledge - Jenkins, Maven, Artifactory, Puppet, GIT - preferred

Confidential

Scrum Master

Responsibilities:

• Guiding the team on self organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
• Assessing the Scrum Maturity of the team and organization and coaching the team to higher levels of maturity, at a pace dat is sustainable and comfortable for the team and organization
• Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Building a trusting and safe environment where problems can be raised wifout fear of blame, retribution, or being judged, wif an emphasis of healing and problem solving.
• Facilitating getting the work done wifout coercion, assigning, or dictating the work.
• Facilitating discussion, decision making, and conflict resolution
• Assisting wif internal and external communication, improving transparency, and radiating information
• Supporting and educating the Product Owner, especially wif respect to grooming and maintaining the product backlog.
• Providing all support to the team using a servant leadership style whenever possible, and leading by example
• Experience playing the Scrum Master role for at least two years for a software development team dat was diligently applying Scrum principals, practices, and theory.
• Knowledge of other Agile approaches: Scrum, XP, Kanban, Crystal, FDD, etc
• Experience applying a wide variety of well documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs,etc)

Confidential

Implementation Specialist

Responsibilities:

• Gathers detailed information on the customer’s operations, procedures, and technology infrastructure in order to recommend the best system setup options.
• Acts as a liaison between the customer and T2 Staff during system implementation and ensures customer satisfaction during this time.
• Develops and manages the implementation project plan, assigning tasks to T2 staff and customer employees. Assigns and monitors T2 staff and customer deadlines.
• Advises the customer on interfacing the software wif other information systems such as PeopleSoft.
• Analyzes external information systems in terms of database structure (Oracle, Access, or SQL) and data import/export capability in order to provide data conversion program specifications and external system interface plans.
• Provides installation support and training related to the software for both management and staff.
• Manages multiple system installations and projects simultaneously.
• Assists wif review and development of product documentation.
• Assists wif product testing and “bug” research and isolation.
• Primary teaching responsibilities included teaching High School courses to technology education and industrial technology majors.
• Duties included teaching combination of courses in Electrical/Electronic Systems, Energy, Power and Transportation.
• Developed and implemented assignments and activities for professional and laboratory-based courses in technology education and industrial technology.

Confidential

Network Manager

Responsibilities:

• Provide advanced technical leadership and guidance to IT operations and Helpdesk team members.
• Supervise, schedule, train, monitor and evaluate staff.
• Assure dat Director of IT Operations is aware of issues and needs wifin department.
• Inform Director of concerns related to Systems, Operations, Helpdesk, and team members wif suggestion to implement corrective actions.
• Serve as initial point of escalation for all technical issues originating wifin IT Operations or the Helpdesk.
• Ensure dat all Operational Imperatives are completed accurately and on time.
• Ensure dat all Helpdesk SLAs are met.
• Production of weekly and monthly statistical reports for management.
• Create and maintain schedules and processing calendars.
• Write personnel reviews and make salary recommendations.
• Responsible for maintaining inventory and ordering IS forms and related data processing supplies.
• Uses technical expertise in support of IT department.
• Work on projects or other duties as assigned by the Director of IT Operations.