Senior CUSTOMER SERVICE Representative Resume New York, NY - Hire IT People

SUMMARY:

To provide excellent customer service while fostering a long term and trusted relationship with all existing and potential clients in an environment with stability and growth potential. I am uniquely qualified to take on new roles that will fully utilize my extensive skills and genuine desire to help others.

AREAS OF EXPERTISE:

Customer Buy - in
Customer Care Management
Google mapping
Supervisor
Process Improvement
Time Management
Collaborative Teamwork
Sales
Training
Quality Control
Communication Skills
Data Entry

TECHNICAL SKILLS:

Microsoft Word

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Senior CUSTOMER SERVICE Representative

Responsibilities:

Answering inbound customer phone calls and resolve/respond as per set guidelines.
Acting as single point contact; work with other internal departments/teams to resolve customer queries/issues to exceed the customer’s expectation.
Providing excellent customer service and resolutions by solving customer’s issues.
Reporting escalated concerns to management and performing all other duties assigned by management.
Assist with mapping, delivery and conflict resolution for major internet retail sellers.
Training and facilitating new courier On-Boarding in delivery methods and system operations.
Monitoring courier package delivery productivity and communicating hourly metrics to the corporate office.
Dispatching and assigning delivery routes to couriers using map assistance via Google Maps to aid assistance in accurate delivery for business and consumer packages.

Confidential, New York, NY

Shift Supervisor

Responsibilities:

Assist with sales floor operations
Manage front office day to day operation with cashiers
Resolve customer service issues
Prepare bank deposits for hourly pick-ups
Supervise and train employees on sale objectives

Confidential, Woodside, NY

Business Development Center representative

Responsibilities:

Initiated outbound calls to set appointments to provide information about Honda programs.
Provide incentives to customers interested in leasing or purchasing a vehicle.
Maintained a current understanding of all processing procedures to respond to numerous phone inquiries.
Daily update and data entry of customer’s information in e-lead CRM program and Auto Alert.
Provided excellent customer service and resolution by identifying customer’s need.

Confidential, Garden City, NY

Member Services Representative

Responsibilities:

Received inbound road assistance service phone calls in a heavy call volume call center.
Dispatched emergency roadside assistance when needed using Confidential ’s.
Assist travel customers in planning, organization and coordinating their travel destinations.

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Senior Customer Service Representative Resume

New York, NY

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