SUMMARY:

• Strong Analytical Skills Dedicated Builds trust
• Hard working, happy, honest professional who has demonstrated success in implementation, management and troubleshooting a loan operating system
• Encompass, to disclose the initial home loan estimate. Work experience ranges from being very technical in working internally with all levels of department, executive managers, escrow, title and loan officers as well as working under RESPA - TILA, CFPB, Regulation B and HMDA.
• Possess quick and adaptive learning skills along with first rate communications and collaboration skills to lead and work in conjunction with diverse groups effectively.
• Analyzes data and evaluates levels of risk
• Superb multi-level support
• Types 80 wpm
• Friendly and Helpful attitude
• Builds trust and promotes a great impression
• Patient, Attentive, Organized and Clear communication skills

TECHNICAL EXPERTISE:

Software: Encompass360, Outlook, Excel, Power Point and Avaya Software Console, Microsoft Word, SmartLE, Service Link (flood insurance), Team Viewer, SalesForce and PayPal Manager.

PROFESSIONAL EXPERIENCE:

Confidential, Los Gatos, California

Disclosure Associate/Setup Associate

Responsibilities:

• QA documents for completeness and accuracy under TRID prior to delivery of disclosures to meet Federal Regulations.
• Worked under banking finance laws such as: RESPA-TILA, HMDA, TRID and Reg B and ECOA.
• Maintained current knowledge and understanding of all new and updated RESPA guidelines.
• Re-disclosed the loan estimate due to: change of circumstances, re-locking due to interest rate changes, program changes, etc.
• Worked closely with escrow and title for: (contract agreements, PRDS and RPA contracts), fee sheets, Prelims, CPL, Wire instructions, endorsement fees and payoff instructions.
• Analyzed purchase agreements, prelims, addendums and counter offers closely. Worked closely with escrow to ensure accurate fees under CFPB.
• I was the brokered pipeline owner who worked in conjunction with account executive of banks like: Fremont, Union, Herzer, IMPAC, etc.
• Effective verbal and written communication to facilitate teamwork and synchronization.
• Verified authenticity of I.D., wet signatures and expiration dates. Would run valid I.D. against W-2.

Confidential, Los Gatos, California

Headquarter Receptionist

Responsibilities:

• Received, reviewed and recorded the arrival of returned signed funding packets, brokered checks and first time mortgage payments.
• Processed application and appraisal fees upfront (analyze/verify/process Credit Card Authorization Form) and uses PayPal Manager to process payments.
• Managed, emailed and re-mailed Informative Research credit reports to borrowers and co-mortgagors.
• Receives all incoming and outgoing mail and all hand deliveries. Works with upper management by scheduling conference appointments/meetings and orders lunch for new hires and training ($750 catering allowance per week).
• Assisted the Accounting and Appraisal Dept. with payroll of company bills due.
• Works closely with escrow, title, loan officers, executive managers, underwriters, processors, capital markets and QC. Proficient with Encompass360.

HR Assistant

Confidential, San Jose, California

Responsibilities:

• Administrative support for Human Resources and Benefits Department.
• General office duties includes: Fax, Scan, Xerox, email, back-up reception support, and data entry of employee medical claims into database.
• Worked under HIPAA regulated environment.

Executive Assistant, VP of Sales & Marketing

Confidential, San Jose, California

Responsibilities:

• Solely managed Salesforce CRM software for the entire company.
• Supported the sales team with any and all administrative requests.
• Customized Excel spreadsheets per executive and SalesForce exports to support the Sales Department.
• Managed and delegated a group of data entry temps for Vice President of Sales.
• Completed a data entry project of 65,000 prospective sales leads to be completed before the Q4 deadline and as a result my hourly pay was increased.

Call Center Customer Service Representative & Collections

Confidential, Campbell, California

Responsibilities:

• Opened member accounts through e-contract software.
• Provided members with support and assistance over the phone and by email.
• Effectively satisfies inquiries and resolves problems pertaining to their contract.
• Collect, gather, visualize and analyzes information.
• Helps solve complex problems.
• Maintained a large file room of hard-copy contracts for call center disputes and concerns and processed credit card payments.
• Solely managed the collections department via Rickenbacker.
• Made cold calls pertaining to collections and late bill payments.
• Used Aphelion software and QuickBooks on a daily basis.
• Proficient with Avaya Console phone system.

Data Entry and Mailing Clerk

Confidential, San Diego, California

Responsibilities:

• Admin support for event management team through direct instruction from the President to maintain database.
• Used Excel spreadsheets for light research to update contact information with current email addresses, phone and mailing addresses.

Mechanical Assembly

Confidential, Verdi, Nevada

Responsibilities:

• As a mechanical assembler for computer circuit boards, I was responsible for PCB microscope soldering and voice activated oscillatory testing for quality control.
• Became proficient with a microscope, SMT soldering and point wiring.

Product Recovery Inspector

Confidential, Sparks, Nevada

Responsibilities:

• I would Confidential whether or not the product was able to be redistributed or sent back to the manufacturer for credit.
• Quality control accuracy totaled 2,785 items per day with 97.85% accuracy.