IT Support Technician Resume

SUMMARY:

Fresh master of Internetworking with solid technical and support background seeking an opportunity
Extensive tech - support work experience within client focused environments, both onsite and remote
Experience in providing technical advice and guidance to users with varying degrees of computer knowledge.
Strong Technical ability in the Information Technology field.
Ability to work well with the customers even from different countries and behaviors
Demonstrated excellent interpersonal and communication skills
Proven to be an excellent team player by supporting teammates and documenting my knowledge on the go
Excellent independent and quick learner by demonstrating short learning curve durations
Extensive remote installation and upgrade experience
Actively participating in project related meetings and discussion forums
Troubleshooting skills communication
Effective at multi-tasking
Good judgment
Safety procedures knowledge
Capable of heavy lifting
Dependable and reliable
Strong team player
Self-motivated
Project management skills

FAMILIAR WITH THE FOLLOWING SOFTWARE:

Internetworking: Packet Tracer, Wireshark, tcpdump, VMware, Putty, WinSCP

Operating systems: Microsoft Windows 10/8/7/XP, Windows Server 2003, Ubuntu, FreeBSD, macOS, Cisco IOS

Programming: Python

Other software: Microsoft Office, Photoshop, GoToMeeting, Panopto

WORK EXPERIENCE:

IT Support Technician

Confidential

Responsibilities:

Provide support for remote clients during the presentation.
Preparing software and devices for running the presentation.
Preparing the final recorded file for being uploaded on the website.
Provide support to the presenter for any unexpected issues during the presentation.

IoT Solution Engineer

Confidential

Responsibilities:

Project - based IT support technician for outdoor projects.
Doing research in the IoT field by focusing on Precision Farming, Police Cameras, and Nurse Call Communication Solution. deliver project based on Power BI and Python Programming.

IT Technician

Confidential

Responsibilities: