Line Service/Customer service rep Resume

SUMMARY:

Dedicated and motivated computer science student with proven customer service and technological skills looking to join an expanding, passionate, and action - packed company.

SKILLS:

Front-end: HTML, CSS, and JavaScript

Back-end: Python and SQL

Typing: 48 wpm

Microsoft Office: (Word, Excel, and PowerPoint)

EXPERIENCE:

Line Service/Customer service rep

Confidential

Responsibilities:

One of several service/sales reps responsible for assisting customers directly with all aspects of the order process (Billing, training, fueling airplanes, cleaning, and assisting with catering, plus bags).
Provided a high level of customer service to flight crews, VIP clientele, and executives of companies in a professional manner while attending to their travel needs.
Provided various accessory services including: passenger and crew transportation, hotel reservations, delivery of rental vehicles, and customer transactions.

Web design

Confidential

Responsibilities:

Maintained and redesigned company website
Wrote my own HTML and CSS on the Wix platform.
Worked with owner to establish an online social media presence through Facebook, Twitter, Instagram, and LinkedIn.
Assisted the owner with rebranding the company (Logo, slogan, and online).

Market research/sales

Confidential

Responsibilities:

Coordinated with multiple departments and vendors to research repairs, orders, customer requests, and inquiries, and resolve issues with the focus of exceeding customer satisfaction.
Managed most external and internal points of contact via phone, fax, and email.
Managed and maintained an inventory through excel using spreadsheets and invoices through QuickBooks.
Ensured consistent communication with the customer throughout the sales process.

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