Customer Account Manager Resume

SUMMARY

The ability to work in a fast paced environment & handle high volume inbound calls
Multitasking & meeting deadlines in an organized manner maximizing time utilization
Excellent customer/client care skills with continued rapport
Self - motivated with inclined interpersonal and communication skills
Proficient within SAP and order processing
Application of analytical and problem solving skills to obtain resolution
Knowledgeable of government & state personal health information regulations

PROFESSIONAL EXPERIENCE

Confidential

Customer Account Manager

Responsibilities:

Supporting sales team with order processing.
Client interactions for Vitamin supplements.
Coordinating with multiple departments such as: Engineering, R&D, Sales Staff, and Client Coordinating Groups.
Assisting clients with escalated issues and product verification.
Processing requests and heavy usage of SAP.
Advanced Excel skills including formula creation and pivot tables. Excellent working knowledge of all other Microsoft Office applications.

Confidential

Billing Representative

Responsibilities:

Confidential

Customer Service Representative

Responsibilities:

Assisted customers and clients with daily account inquires; via inbound call center
Completed of invoice/order processing under time constraints
Responsibilities include generating and distribution of weekly billing reports
Administrative duties; data entry, copying, filing & database maintenance
Assist all departments with handling of daily functions; to support work flow

Confidential

Office Manager/Receptionist

Responsibilities: