Environment Support Analyst Resume Brampton, Ontario - Hire IT People

PROFESSIONAL EXPERIENCE

Environment Support Analyst

Confidential, Brampton, Ontario

Responsibilities:

First level support for MAINFRAME and LINUX/REDHAT development platforms.
Promoted COBOL code through SCLM.
Deployed and promoted COBOL mainframe code to QA environments to PRODUCTION for monthly releases and provided onsite support during release implementation.
Deployed third party software to LINUX/RED HAT platform, configured teh applications to interface wif other applications and servers.
Ability to identify and address performance related issues on MAINFRAME and UNIX LINUX/RED HAT platforms.
Initiated control calls and collaborated wif clients, vendors, developers, testers and secondary support groups to resolve issues.
Escalated to teh secondary support groups in teh event of failures as required.
Created and implemented change management controls.
Supported release implementation to production environments.
Excellent communications skills both verbal and written wif people and client management skills.

System Software: IBM Z/OS 1.13 MVS IMS MQ CICS DFHSM SCLM TPX RUMBA TSO/ISPF JCL CONTROLM LINUX/REDHAT WEBLOGIC HP/SITESCOPE ISM SERVICENOW URBAN - CODE-DEPLOY IBM RATIONAL CLEARCASE-CLEARQUEST MICROSOFT OFFICE 360 SHAREPOINT WINDOWS-SERVERS-2003/2008 TOAD

Senior Operations Analyst

Confidential

Responsibilities:

Proactively monitor batch processing, CICS IMS MVS utilizing OMEGAMON, TMON and CONTROLM.
Met service level agreements 99.9% of teh time.
Fixed JCL problems. Ran batch backout jobs and resubmitted failed batch.
Escalated mainframe issues to appropriate support groups according to departmental policy and practice.
Perform and support change control management protocol and activities.
Scheduled mainframe batch processing using ZEKE, CONTROLM scheduling software.
Recycle applications as required through automation AOC tool or MVS and IPL mainframe.
Train and mentor junior and intermediate team members.

System Software: MVS Z/OS OS390 MVS/ESA JES2 CICS IMS/CCS ZEKE CONTROLM ESP OASIS CA1 HSC RUMBA OMEGAMON INFOMAN HP-OPENVIEW(OVSD) INFOPAC JCL TSO/ISPF AOC RACF PUTTY IBM UTILITIES SAR/JSF SDF NCCF VTAM VSAM SNA/TCP/IP TIVOLI NETVIEW EXCEED NETBACKUP CLIENT HSC-CONSOLE NCSLS ACSLS HP/SUN UNIX

Senior Operations Analyst

Confidential

Responsibilities:

Perform mainframe IPLS, recycle applications through AOC automation and reboot servers as required.
Perform first level support for servers, mainframe, network, netbackup, batch processing and IT infrastructure.
Perform tape backup operations including verifying backup status, entering tapes into and ejecting tapes from tape library system utilizing NETBACKUP client.
Restore files to servers and mainframe as required.
Monitor and troubleshoot network issues using Tivoli/Netview - Escalate network failures to second level support as required and contact third party vendors to troubleshoot circuit issues,
Document incidents in INFOMAN and HP/OPENVIEW.
Monitor open systems servers using Tivoli Enterprise console and escalate.
Monitor open-systems UNIX batch processing using TIVOLI job scheduler and escalate.
Monitor mainframe batch processing using ZEKE and CONTROLM scheduling software.
Monitored CICS IMS and MVS utilizing OMEGAMON and TMON.
Ensure service level agreements are met.
Fix JCL problems - submit batch back-out jobs and resubmit failed jobs.
Escalate mainframe issues to appropriate support staff according to departmental policy and practice.
Shutdown and IPL teh MVS mainframe lpars.
Perform and support change control management protocol and activities.
Train and mentor junior and intermediate team members.
Recycle applications as required through automation AOC tool or MVS.

We provide IT Staff Augmentation Services!

Environment Support Analyst Resume

Brampton, OntariO

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship