Pc Technician Iii Resume Profile
Professional Experience
Confidential
Helpdesk-PC Repair Specialist
Desktop and server management. Managed servers and client desktops for business clients operating Server 2003 2008 Windows XP 7 and Vista clients. Sonicwall and Cisco VPN installation configuration and management. Exchange 2003 and Active Directory management. VERITAS Backup Administration. Remote management of business networks including credit unions. Backups of critical confidential data. Managed WinNT Server 2003 SBS 2003 Server 2008 server systems. Network server vpn and desktop troubleshooting. Level Platforms MWS. Repair and setup of desktop computers. Malware removal.
Confidential
PC Technician III
Desktop Management in a corporate Defense Contractor environment. Active Directory Catia AutoCAD Remote Software installation and management and break/fix. Wireless configuration VPN LAN WAN. Performed world-wide and local on-site and remote support in a 6500 user environment. Audio Visual management. Imaged deployed fixed PC s. Installed PC components. Software deployment and break fix on Dell desktops and laptops. Provided detailed documentation on all break-fix activities. Observed security protocols while managing sensitive corporate and defense data. Lotus Notes configuration Norton Ghost backup and deployment
Confidential
Manager of Computer Services
Administered Novell 5.1 6.3 6.5 network environments. Windows Server Management Email Management. Responsible for client and server systems security. Managed IT Staff purchasing. Maintained Ethernet and wireless network WAN and LAN. Managed IT help desk and employees. Worked with faculty and staff on software and hardware procurement and testing. Installed wireless network on campus and in residence halls. Maintained network and server/client security. Managed authentication systems. Novell Windows server administration.
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