Desktop Support Resume Southgate, Michigan - Hire IT People

SUMMARY:

Experienced traditional telecommunication professional with transitional role to support network andTelephony VoIP services.
Cisco focused networking solutions from Confidential to desktop support.
Cisco Route Switch hardware installation and basic configuration
Cisco Collaboration - Telephony Services VoIP
Infrastructure Services Network and desktop hardware deployment
Infrastructure Services Confidential circuit installation and maintenance
Structured Cabling -Copper Cat 5E/6 with limited fiber
Supported Electronics: Cisco routers-2800, 3900, 4000 Cisco Switches 2900, 3700, 3800
Cisco Meraki, Netgear switches, Cisco Telephony CUCME 7900, 8900, 8800 series phones.

WORK HISTORY:

Confidential, Southgate, Michigan

Desktop Support

Responsibilities:

Computer Network contractor and field engineer installing and maintaining network circuits, network devices and structured cabling.
Working as an independent contractor for Work Market and Field Nation supporting networks at a variety of industries from restaurant, dental, legal to large enterprise of Confidential Omni-care.
Work completed includes circuit migration, structured LAN cabling, desktop and laptop migration along with VoIP telecom installations.

Confidential, Saline, Michigan

Desktop Support

Responsibilities:

Help desk technician supporting Cisco CUCM telephony administration, network connectivity, Active Directory and routine data storage activities.

Confidential, Frostburg, Maryland

Nortel PBX Technician/Engineer

Responsibilities:

Programmed and administered Avaya CS1K PBX and Avaya BCM and Nortel Norstar key systems.
The locations were at various Medical, governmental, and industrial office locations.
Additionally, completed site surveys for corporate VoIP conversions.

Confidential, Southgate, Michigan

Nortel PBX Field Service Technician/Engineer

Responsibilities:

Contractor for Confidential as a field service technician traveling throughout Michigan to a wide range of customers including hospitals, municipalities, and medium to small businesses.
Programmed and installed Norstar, Avaya BCM and serviced Nortel PBX systems and Call Pilot Voicemail.
Installed and configured Spectralink and Polycom wireless phones.

Confidential, Detroit, Michigan

Telecom Technician

Responsibilities:

Completed routine telecom service orders in HQ building.
Traveled extensively to branch locations throughout the US installing and relocating cabling, Norstar systems, Cisco routers, switches along with analog voice circuits, ISDN BRI and frame relay circuits.

Senior Telecom Technician - Infrastructure Engineer

Confidential

Responsibilities:

Programmed and configured Meridian 1 PBX, BCM and Norstar system.
Maintained telecommunications services for 1500 users at corporate and branch office locations.
Monitored and supported 70 T-1/PRI circuits and 1000 analog lines for over 150 locations daily.
Converted all BCM sites from PRI to Confidential hosted VoIP service.
Dispatched managed and assisted vendors and Confidential ’s to branch offices. Initiated, reviewed and approved quote proposals from vendors.
Routinely designed and relocated three to four branch locations monthly to new buildings.
Assisted less experienced technicians with training.
Advised management with upgrade and cost proposals.
Provided end users with phone system training and consultation.
Interacted with major Confidential ’s for service delivery and installation.