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Help Desk Support Resume

5.00/5 (Submit Your Rating)

Cincinnati, OH

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SUMMARY

  • Sr. Technical Support Engineer, with multiple years of experience providing technical analysis, design, development, and 3rd tier support of enterprise network systems.
  • My core technical abilities include over 20 years of solid End user support.
  • My other abilities include End user training, and data conversion and extraction.

TECHNICAL SKILLS

  • Team Leadership
  • Problem resolution
  • Customer focused
  • System upgrades
  • Remote access technology
  • Customer service
  • Excellent diagnostic skills
  • Excellent problem - solving abilities
  • Troubleshooting
  • System upgrades
  • Data backup and retrieval
  • Written and Oral communication

PROFESSIONAL EXPERIENCE

Help Desk Support

Confidential, Cincinnati, OH

Responsibilities:

  • Updated Meta data of the ServiceNow® knowledgebase
  • Provided SOP support
  • Reset and issue RSA® tokens
  • Setup Two-Factor Authentication via DUO®
  • Provide account management for follow techs

Technical Support Engineer

Confidential, Cleveland, OH

Responsibilities:

  • Daily monitoring of Servers
  • Perform Mail folder copy functions
  • Searching mail file for keyword for investigation purposes
  • Setup Managed Replica feature for user with large mail files

Helpdesk Technician

Confidential, Omaha, NE

Responsibilities:

  • Provide 3rd level support for end user while company migrate to Office360.
  • Daily monitoring of Servers
  • Maintains and supports end users accounts.
  • Managed large mail files for mail migration.
  • Provide on call support for Domino server and End user.

Helpdesk Support

Confidential, Des Moines, IA

Responsibilities:

  • Upgraded 9 Domino servers to 9.0.1 FP4IF1-64BIT
  • Upgraded Traveler 9016/9.0.1 FP4IF1-64BIT
  • Setup SSL security on Traveler Server
  • Configured approx. 80 Android/Apple user to Domino Traveler SSL
  • Developed Ticket Notification Agent
  • Corrected damaged databases via compact, fixup, and updall.
  • Trained New Domino administrator
  • Developed Knowledge base for new Administrator

Helpdesk Support

Confidential, Chicago, IL

Responsibilities:

  • Provide 3rd level support for end user while company migrate to MS Exchange.
  • Provide maintenance and research for Domino 8.5.3 servers.
  • Daily monitoring of Domino Servers
  • Maintains and supports end users accounts.
  • Setup Managed Replica feature for user with large mail files.
  • Provide on call support for Domino server and End user.

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