SUMMARY:

• Product Support, Project Specialist, Sales and Marketing Professional wif proven performance managing multiple functions product management, sold medical capital equipment and experienced working wif Pharmaceutical Industry
• She is skilled in reviewing FDA documents for Medical Device equipment’s and has been responsible for Process improvement. She is consistently recognized for analytical and organizational skills combined wif creative problem solving ability
• She has strong commitment to customer service, health care, diagnostic product and account management that enhances teh bottom line. She is interested in working for an organization where she can grow and will be available immediately for this assignment.

TECHNICAL SKILLS:

• Computer Software: SAP, Goldmine 6.0, Sales Force, MRP, Taleo, Great Plains, LAB and FIN, SharePoint, Microsoft Word, Excel, Power Point, Outlook, LMS, Compliance Wire, Pega System, Apple, Survey Monkey, E - Law, LexisNexis, Westlaw. Adobe software used for, digital marketing applications, document management tools and photoshop

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

Product Support Specialist/ Specialist

Responsibilities:

• Trained new and existing customers on teh me-STAT analyzer over teh telephone, via computer using SharePoint and Adobe software.
• Trained customers how to perform test, add new test to teh menu and validation procedures
• Trained customers on DE customization, CDS for uploading results from teh me-STAT downloader
• Maintained trainees files once completed by uploading in data base
• Globally assisted customers and collected, identified, and diagnosed of potential reportable events, medical device, logistical issues through collection and assessment of event tan determined appropriate resolution according to teh standard operating procedure.
• Handled inquiries and resolved issues as they arose
• Assisted in process improvements across teh CoE (regulatory policy, digital solutions, sync site maintenance)
• Documented all calls in teh database system.
• Reviewed and summarized FDA guidance documents associated wif Medical Devices
• Maintained oversight of supply related to replacement shipments
• Addressed clinical supply to ensure inventory was not depleted
• Supported development testing and implementation of device and supply systems to ensure material was received correctly

Confidential, Summit, NJ

Customer Care Project Coordinator

Responsibilities:

• Provided service to patients, prescribers, pharmacies and Commercial sales staff regarding teh Celgene Risk Evaluation and Mitigation Strategy (REMS) programs.
• Handled 35-45 inbound calls but also handled 2% outbound calls, faxes and emails.
• Handled inquiries and issues to resolution while following teh requirements outlined in teh processes and procedures.
• Educated internal & external customers on REMS Programs by effectively describing teh process steps and qualifying requirements.
• Trained prescribers and patients on completing surveys, via me pad and confirmed authorized prescriptions for pharmacies.
• Recognized potential adverse events, captured relevant basic AE information, and directed such calls to Drug Safety as outlined in teh standard operating procedures.
• Handled all inquiries and resolved issues as they arose. Followed up on all inquiries/issues forwarded to other Celgene departments or third party partners.
• Documented all contacts into teh REMS H database and updated any other documents or databases as required using Adobe software.
• Completed new hire and attended all required supplemental .
• Excellent communications skills, including verbal, written and listening skills
• Basic inquiry skills required to obtain required information

Confidential

Deputy Clerk

Responsibilities:

• Communicated wif all Civil District Court Clerk’s Office customers
• Addressed internal and external customers via phone, fax, or in person
• Managed customer inquiries regarding any court related civil matters and special procedures including but not limited to fees, divorces, lawsuits, subpoenas, garnishments successions, domestic matters, petitions, tutorships, interdiction, curatorship, guardianship, trusts, emancipations, appellate matters, and property transfers. Property transfers consisted of doing title searches for liens to make sure teh title was clear before transferring teh property, along wif redacting teh legal document, which was reviewed before submission. me also performed task for redistricting property. All tasks performed according to SOP’s.

Confidential

Territory Manager

Responsibilities:

• Developed new growth opportunities in teh LA/MS region.
• Sold radioactive protective gear to surgeons, radiologists and staff in teh OR

Confidential, Slidell, LA

Senior Team Lead

Responsibilities:

• Promoted teh “More Options Selling Method”, On-boarded new candidates
• Executed Weekly Business Analysis Report (WBAR) and Daily Situation Reports. Trained associates on LMS; on boarded new associates, HRIS experience, E-verifying, and scheduling. Led safety walks and trained associates on teh MSDS for hazardous material. Used SharePoint for LMS s and created dashboards for new hires ‘ files

Confidential, Austin, TX

Marketing Account Executive

Responsibilities:

• Developed new growth opportunities on teh West bank of New Orleans and East Baton Rouge, Louisiana
• Analyzed and forecasted monthly sales
• Transitioned accounts to Electronic Medical Records according to SOP
• Sold laboratory services for clinical testing and anatomical pathology to Dermatologist, Gastroenterologist, Urologist, Endocrinologist, Oncologist, Infectious Disease, and OB/GYN.

Confidential, Redondo Beach, CA

Sales Director

Responsibilities:

• Marketed, developed and implemented medical device products both domestically and internationally using Adobe software
• Managed manufacturing of all OEM products and staffing from beginning to completion of product according to SOP’s and ISO 13485 guidelines.
• Recruited, managed, trained, and supported sales representatives and medical distributors both domestically and internationally; devised contracts for new distributors
• Addressed teh needs of customers
• Generated products and sales quote for OEM orders.
• Generated raw material sales for biopharma customers for all phases of clinical trials
• Maintained oversight of supply related to replacement shipments
• Addressed clinical supply to ensure inventory was not depleted
• Supported development testing and implementation of device and supply systems to ensure material was received correctly
• Increased company sales by 14% in 2009

Confidential, Temecula, CA

Technical Sales Representative

Responsibilities:

• Managed sales wifin teh western regions of US and Canada
• Sold research and medical products to pharmaceutical companies, universities and clinical health care environment customers
• Generated raw material sales for biopharma customers for all phases of clinical trials
• Maintained oversight of supply related to replacement shipments
• Addressed clinical supply to ensure inventory was not depleted
• Supported development testing and implementation of device and supply systems to ensure material was received correctly
• Increased sales by 40% that resulted me to be in teh President’s Club

Confidential, Santa Clara, CA

Product Support Specialist

Responsibilities:

• Applied standard troubleshooting tools, and usage concepts to resolve customer complaints
• Trained customers on all CELL-DYN instruments according to SOP
• Documented calls according to FDA, GMP, QSR, and ISO regulations
• Communicated issues to teh Field Service, and Field Quality Assurance organization in which all tasks resulted in me receiving many accolades
• Maintained oversight of supply related to replacement shipments
• Addressed clinical supply to ensure inventory was not depleted
• Supported development testing and implementation of device and supply systems to ensure material was received correctly