Customer Service/Sales Rep Resume

TECHNICAL SKILLS:

Mainframes, Z/OS, JCL, TSO, ISPF, SDSF, CICS, TMS, VTAM, JES2, Solar Winds, Control MJOBTRAC. Confidential AS400s, Advanced Job Scheduler, Robot, HMCs, BRMS, PTFs, IPLs. Autosys, Up Time, Problem and Change Management, HP Open View, Net View, TCPIPVeratas Netbackup, NT and UNIX Servers, Lotus Notes, Outlook, Windows, EXCEL1st and 2nd Level Helpdesk/Tech Support.

PROFESSIONAL EXPERIENCE:

Customer Service/Sales Rep

Confidential

Responsibilities:

I take inbound calls from customers inquiring about products.
I explain products and promotions so customer can make a knowledgeable decision on what product to purchase.
I write up sales orders, response to objections, and handle upset customers.

Maintenance

Confidential

Responsibilities:

I took another job to help supplement my income while continuing to look for work in the

IT/Tech Support

Confidential

Responsibilities:

I took this job to help supplement my income as my own business was not doing well.
I started my own business while looking for employment in the IT field.

Sr. Computer Operator

Confidential

Responsibilities:

I was responsible for operating the Confidential mainframe host and related distributed systems, infrastructure components and IT appliances in support of Confidential 's enterprise computer platforms. In addition to console operations, I monitored the production batch job scheduler.
I ensured all critical jobs started on time and reported any abnormalities.
I created Excel reports for upper management and updated/wrote SOP’s.
I participated in conference calls when major outages occurred to help resolve issues.
I ran weekly backups and IPLs.

Computer Operator

Confidential

Responsibilities:

I was responsible for operating the Confidential mainframe host and related distributed systems, infrastructure components and IT appliances in support of The U or R’s enterprise computer platforms.
In addition to console operations, I monitored the production batch job scheduler onIBM mainframe and UNIX/NT servers.
Jobs were monitored using jobtracand Veritas Netbackup.
I print reports, mount tapes, check servers for amber light, and made sure scratch tapes were available.
The network was monitored using Solar Winds.
Unix jobswere monitored using Up Time and Autosys.

AS400 Operator

Confidential, Rochester, NY

Responsibilities:

I monitored and ran jobs on several (30) AS400 systems for Confidential customers.
Monitored jobs for successful completion, watch for hardware failures, DASD utilization andany other system anomalies.
Documented procedures were followed and update when necessary. All problems and alerts were entered into a problem management system for tracking.
I checked for daily change records or system events that affected my shift. I recalled tapes from offsite and ran jobs per customer request.
Weekly backups and IPL’s were done according to schedule.
I worked with tech support or the customer to resolve critical system problems and installed PTF’s.

UNIX/Mainframe Operator

Confidential, Buffalo, NY

Responsibilities:

I was a console operator on Confidential mainframe and AS400 systems.
I ran and monitored production jobs, mounted tapes, pulled tapes for offsite storage, did file transfers to remotes sites and correcting JCL issues.
Jobs were checked for proper setup and completion.
VSAM error codes were checked and system hardware was monitored.
I also ran and monitored UNIX jobs on several NT/UNIX servers.
Servers were rebooted according to schedule.
I worked with netback up and HP Open View.

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