Communication Technician Resume Lyon Station, PA - Hire IT People

OBJECTIVE:

An unwavering desire to deliver measurable results.

SUMMARY:

A large portion of my thirteen years at the Coatesville School District ranged from participating in all forms of district - wide construction and rollout projects to supporting and maintaining a wide area network that consisted of 14 buildings.

WORK EXPERIENCE:

Confidential, Lyon Station, PA

Communication Technician

Responsibilities:

Support and Maintenance for all Avaya analog, Digital and IP based phones.
Performing Moves, Adds and Changes using Avaya s Site Administration 5.2
Support and Maintenance for the company wide Avaya PBX infrastructure which includes s8300 servers running Communication Manager, G650 Gateway (carrier cabinets), G450 Media Gateways used at branch sites and G350 Media Gateways providing DHCP for IP phones.
Support and Maintenance of all Carrier services, which includes POTS lines and PRI circuits.
Installing and terminating CAT5 cabling and jacks.
Any and All daily break/fix support tickets using the SOMAX ticketing system.

Confidential, Blue Bell, PA

VoIP Support Technician

Responsibilities:

Daily support for all services that include white label Hosted PBX, VoIP, SIP Trunking, Hosted and T.38 Faxing and unified communications.
Using the following CLI tools to troubleshoot and monitor all services. a.sippeers(current status of peered endpoints on server). b.grep(search full and message logs). c.ngrep(live sip monitor for endpoints, sip trunks, and T.38 faxlines). Also used to generate pcaps. d.pcap analysis in Wireshark and VoIP Monitor( to troubleshoot sip and rtp issues). e.pbxtrace(live call trace in/outbound from customer site to Confidential network and vise versa. f.mtr - traceroute with packet loss analysis to determine QoS of route from Confidential network to customer s site.
.ZenDesk Ticketing System to create and generate trouble tickets.

Confidential, West Chester, PA

Network Administrator

Responsibilities:

Network administration, maintenance, and support for the voice and data networking environment.
Including the following; Cisco switches and routers ( 2960 s 3525 s 3550 s, 3560 s, 2651 s, 2851 s, 3925 s), Inter - Tel 5000 (Axxess) phone system and voicemail.
Audit and document all voice and data networking infrastructure and carrier level voice and ISP services.
Carrier accounts, CSRs and physically identify all demarcs and installed facilities.

Confidential, Coatesville, PA

Communications Technician

Responsibilities:

3com VoIP administration and MAC support for the Linux based 3com VCX VoIP Servers.
Maintain and support the district's network infrastructure. repair and install CAT5 cabling and data drops, maintain and support the district's V-Brick video streaming system, all district Panasonic/Pelco security camera systems, support and administration of the district's local, and long distance carrier services with Confidential .
And maintain living documentation of all the district's local Confidential ’s services for re-evaluating cost and savings needed for the school district's E-Rate reimbursement.

Confidential, West Chester, PA

Communications Technician

Responsibilities:

Maintaining and supporting all Executone family KSUs IDS 42, 108 and 228.
Maintaining and supporting Toshiba Strata family KSUs - Strata DK 40I and Strata DK 424i.
Maintaining and supporting Inter-Tel Axxess/Eclipse family PBXs-Axxess/Eclipse 5.2.
Voice Mail installation and programming for Info-Star VX2 and VX3 by Executone, Strategy Flash by Toshiba, and Axxessory Talk 5.2.by Inter-Tel.
CSU/DSU programming and installation for voice and data on ADTRANs.
Firewall installation and troubleshooting on Cisco Pix 506.
Installing CAT3, CAT5, and 25-100pr feeder cabling for voice and data.
Installing voice and data wall jacks.
Site Surveys performed and documented in Visio.

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Communication Technician Resume

Lyon Station, PA

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